Customer Care Representative, Human Resources – Virtual Jobs in Florida, United States at Alight Solutions

Title: Customer Care Representative, Human Resources – Virtual

Company: Alight Solutions

Location: Florida, United States

Customer Care Representative Human ResourcesWe are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidatesmust residein one of the following states:

East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia

Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin

West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming

****Only applicants from locations above will be considered.****

Our story

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce. Learn more at careers.alight.com .

This role is designed for people who have strong empathy and communication skills. Days are spent interacting with people over the phone to help them with questions they have about their healthcare benefits, 401k savings and retirement plans, leaves of absences and payroll. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems.

We Offer You

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization:

A full Benefits Package, starting on your first day of employment

Health, Dental, Vision, Life Insurance and more.

A 401k plan that includes a corporate match.

Paid Time Off

Three weeks (15 days) of paid vacation

Ten paid holidays per calendar year (8 fixed and 2 floating)

6 paid wellness days

Career Development & Growth:  We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development.  Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!

As a Customer Care Representative, a typical day may include the following:

Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.

Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.

Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.

Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.

Required Experience:

At least 4 years of customer service experience, or a combination of ed…

Upload your CV/resume or any other relevant file. Max. file size: 80 MB.

About Alight Solutions