Customer Care Representative- I Jobs in Augusta, ME at Elevance Health

Title: Customer Care Representative- I

Company: Elevance Health

Location: Augusta, ME

Job Family: Customer Care

Type: Full time

Date Posted:Oct 19, 2022

Req #: JR31983


CA, Rancho Cordova

National +50 Miles away from nearest PulsePoint, National +50 Miles away from nearest PulsePoint


Responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims. Proficient in all basic customer service areas performs some but not all types of moderately complex function.

Primary Duties May Include, But Are Not Limited To

Analyzes problems and provides information/solutions.

Operates a PC/image station to obtain and extract information, documents information, activities, and changes in the database.

Thoroughly documents inquiry outcomes for accurate tracking and analysis.

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.

Proficient in all basic customer service functions.

Receives and places follow-up telephone calls / e-mails to answer customer questions.

Outbound calls are conducted in the ZipDrug business are.

Inquiries may also be on a walk-in basis.

May require deviation from standard practices and procedures with the assistance of a computerized system.

Seeks, understands, and responds to the needs and expectations of internal and external customers.


HS diploma or equivalent

Minimum of 1 year of the company’s experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Applicable to Colorado Applicants Only

Hourly Pay Range*: $15.82/hr – $19.78/hr

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

The hourly or salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the pr…

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About Elevance Health