Customer Care Specialist Job in Birmingham at NatWest Group –
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Customer Care Specialist
We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
What you’ll do
As a Customer Care Specialist, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.
Your day-to-day will include:
Collecting the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience
Proactively contact customers to support them with their banking needs
Respond to incoming calls from customers, responding to queries to support customers to bank confidently
The skills you’ll need
In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll work well in a fast-paced environment and have good organisational skills to deliver to deadlines. And, if you have experience of coaching and giving feedback, this would be an advantage.
You’ll also demonstrate:
A thorough understanding of products, processes and banking systems
The ability to interpret information and provide analysis and solutions to support continuous improvement
An understanding of our industry and its customers
Excellent written and verbal communication skills
If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.
About the Company
Company: NatWest Group –
Company Location: Birmingham