Customer Contact Analyst Job at KPMG in Sydney NSW
Work type: Fixed Term Full Time
Division: Audit, Assurance & Risk Consulting
KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities.
KPMG is currently seeking full time Customer Service Representatives to work as part of a growing remediation project based in Rhodes on a 12 month contract. You will be responsible for liaising with our internal and external customers to obtain required information to achieve a positive outcome and ensure the customer is compensated and remediated appropriately. You will be required to work on a monthly rotating roster between the hours of 8:00am – 6:00pm Monday to Friday.
Your major responsibilities will include:
Answering and managing inbound customer calls
Making a high volume of outbound calls to customers to introduce the program and obtain customer information
Scheduling customer calls for the team and handling re-schedule requests
Working closely with our legal team to understand and resolve customer complaints
Preparing and sending customer communications via letters and emails
Liaising with third party product providers on behalf of customers to obtain relevant information
Maintaining SLAs by responding to client emails via shared inboxes in a timely manner
How are you Extraordinary?
Proven experience in a call centre environment
Strong verbal and written communication skills
Excellent time management skills
Customer service orientated
Experience in Banking and/or Finance Sector is desirable
Intermediate skills using computers and Microsoft office
Ability to work in a target driven, fast paced environment
High attention to detail
The KPMG Difference
At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other. We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion.
Next steps? Please apply online by submitting your resume and cover letter. A member of the KPMG Talent Acquisition team will contact be in contact once your application has been reviewed.
Advertised: 14 Jan 2021 AUS Eastern Daylight Time
Applications close: 14 Feb 2021 AUS Eastern Daylight Time
Company Location: Sydney NSW