Customer Contact Officer – Essendon Fields Job at Serco Plc – in Essendon VIC

Job Description

Want to build a career out of your strong customer service skills? Exciting new Customer Service roles available NOW for an immediate start!

We are always on the lookout for customer service professionals who can leave a lasting, positive impression. Our Talent team is currently recruiting hundreds of customer service positions across Australia to provide essential services to our Australian Government clients. Mixed employment types across permanent full time, 12-month fixed term Call Centre roles.

Be part of our first-class customer service teams across the country

An employee rewards package designed to benefit all aspects of your life

About Serco

At Serco, you’ll be part of a team of more than 50,000 people working across more than 20 countries worldwide. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people from a range of backgrounds.

About the Role

As a Customer Service professional with Serco, you will be servicing customer inbound calls on behalf of an Australian Government department via our Essendon Fields contact centre.

The centre operates between 8:00am and 11:00pm Monday to Friday, 8:00am to 5:00pm Saturday and Sunday, with the flexibility to work extended hours.

Opportunity to work 38 hours fixed term

Overtime opportunities and award penalty rates applicable for late evening and weekend shifts

Managing complex inbound enquiries and measured against consistent KPIs

Logging detailed interactions for all tasks and actions accordance to policy and procedure

Manage secure and sensitive data with professionalism and empathy

Ongoing coaching and development to deliver first class service

Applicants will need to successfully complete a police clearance prior to commencement and must hold Australian Citizenship. This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role.


At Serco you’ll join an inclusive and welcoming team, and benefit from a wide range of benefits including:

You will receive fully paid, comprehensive classroom training in our dedicated training facilities.

Rewards and recognition program, including awards and corporate retail discounts

Ongoing training tailored for your personal development plans, including opportunities outside your current team or location

Friendly and diverse team with inclusivity and care at the heart of everything we do

Join Us:
If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now.

Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and [email protected] (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

NOTE: Google Chrome is the preferred browser to access Serco careers website

If you are inspired to make a positive difference, find out more about us at www.serco.com/aspac

About Company

Company: Serco Plc –

Company Location:  Essendon VIC

Job Category:

Upload your CV/resume or any other relevant file. Max. file size: 80 MB.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

About Serco Plc -