Customer Experience Assistant Job at MHS Homes in Chatham
About the role:
We’re looking to appoint a permanent Customer Experience Assistant, to join our Customer Experience team.
We need someone to help us undersand what matters most ot our customers, and how we can get better at what we do. You’ll be responsible for conducting a range of telephone surveys with customers, ensuring we get the most out of these by asking probing questions. You’ll also help with the coordination of our customer complaints, making sure our customers receive a high-quality, fully investigated response.
You’ll be responsible for seeking out any themes, trends, risks or issues you see arising from our surveys and complaints, thinking of ways we can address these to improve the service offered to our customers.
The successful candidate will have:
Excellent communication skills, with the ability to adapt your approach when talking with a diverse range of customers
Excellent organisational skills
A passion for enabling customer-led change
Experience within a customer services environment
Experience in complaint co-ordination
Fabulous riverside offices near Chatham Historic Dockyard
An annual performance-based bonus
28 days holiday + bank holidays and the option to buy/sell annual leave
Enhanced family leave policies
Free on-site parking
A range of flexible employee benefits
Training and opportunities for professional development
A range of wellbeing activities
Regular social and charitable events
Find out what it’s like to be part of #teammhs in our recruitment video: https://youtu.be/-7o9L8OPn60
We’re Investors in Diversity accredited and a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.
Please refer to the attached Role Profile for further information about the role, as well as the attached Leadership Behaviours document, and submit an application form via our e-recruitment system if you think you fit the bill.
Interviews will be held on Thursday 16th April 2020. Further details about the interview arrangements and selection process will be shared with shortlisted candidates.
This is a full-time role, however we would consider part-time working arrangements. Please specify within the ‘Please explain why this particular role interests you’ section of the application form, as to whether you are ideally looking for a full-time or part-time position.
Company: MHS Homes
Company Location: Chatham