Overview

Customer Experience Guide (Remote – Full-Time) Job at Indochino – in Vancouver, BC

Job Description

KEY ACCOUNTABILITIES:
Reporting to the Manager, Customer Experience, the Customer Experience Guide will be responsible for ensuring that INDOCHINO customers have a consistently positive brand experience by providing the best customer care in the world. The ideal person for this position is a forward thinker, critical decision maker, detail obsessed, and has the ability to anticipate needs before they arise.


RESPONSIBILITIES:
Provide world-class customer care to Indochino customers by chat, email and phone

Understand customer issues over time and develop compelling solutions to preempt customer needs and questions

Consistently work with other teams to track, solve and innovate our processes and procedures to provide an exceptional customer experience pre and post purchase

Collaborate with the Operations Team to ensure all customer requests are confirmed and understood

Assisting customers with their garments fit issues through our systems tools and available resources

Liaise with our Team Leads to resolve individual customer issues

REQUIREMENTS:
2+ years experience in a contact centre, providing email, chat, and phone support

Exceptional communication skills, both written and verbal

Customer service oriented with a natural desire to care for the needs of others

Deep desire to put drive & effort into your work

Knowledge and passion for men’s fashion and style trends

Knowledge about men’s tailoring, pattern design, garment alterations, and fabrics preferred

Past experience with billing issues, returns & data metrics an asset

Familiarity with the Microsoft Office Suite

Familiarity with ZenDesk preferred

If this sounds like something you’d love to do, and you know you’re the person for us, visit our careers page, tell us a bit about yourself, we’d love to hear from you!

Important Note:
We now require all new employees joining our team to be fully vaccinated against COVID-19. This proof of vaccination will be verified by the hiring manager during the recruitment process. However, this information will not be stored or kept by INDOCHINO for any other purpose.

Given the close proximity our staff and clients work together during our made to measure fit process, this is a necessary step to keep everyone safe and stop the spread of COVID-19. We will also be maintaining our ongoing measures for communicable disease prevention at all of our locations as per local health guidelines.

About Company

Company: Indochino –

Company Location:  Vancouver, BC

Job Category:

About Indochino -