Customer Experience Officer Job at Berrigan Shire Council – in Berrigan NSW

Job Description

Berrigan Shire Council is a dynamic and people focused Council bordered by the Mighty Murray River and lush eucalyptus bushlands in the south, it boasts some of the most magnificent sandy river inland beaches that Australia has to offer and is only 3 hours from Melbourne.

Our growing Shire has an envious lifestyle with excellent golf courses and sporting facilities as well as a range of licenced clubs, shops, museums. Other attractions include outdoor activities in the redgum forests of our National Parks and fishing and boating on the Murray.

Our Team

The Council has a workforce of around 100 people and a genuine commitment to invest in our employees to achieve an inclusive, diverse, engaged and capable workforce. We are recognised for supporting work-life balance through a wide range of flexible work options and offering a range of policies and benefits to create opportunities and an enjoyable and fulfilling employment experience.

The Role

This position is responsible for the delivery of an excellent customer experience to the Council diverse customer base by responding to enquiries in line with internal processes.

The main role responsibilities include:

  • To operate in a fun, fast-paced enviroment as part of a small customer experience team.
  • Using your upbeat energy and confident personality to deliver excellent customer experiences on every interaction.
  • Act as a Bendigo Bank Agency Customer Experience Officer
  • To consistently demonstrate the Council’s Customer Experience Charter values by being an active team player and representing the Council professionally.

If you are interested and think you’ve got what it takes to be a part of our team, you’ll share our commitment to enhancing choice, opportunity, and prosperity for our community by:

  • Being an enthusiastic team player with strong interpersonal skills
  • Demonstrating a result driven attitude
  • Exercising finely tuned decision-making skills
  • Using high level priority based organisational and time management skills

To be successful in this role you will have:

  • Demonstrated experience in a fast-paced customer service role.
  • Competent computer skills

This is a full-time position attracting a salary range of $51,449.03 – $55,983.93 gross per annum plus superannuation and fantastic benefits.



If you would like to discuss this position further, please contact Nikki Arnold, Customer Experience Coordinator on (03) 5888 5100

APPLICATIONS CLOSE 9am, Monday 15th August 2022

Applications should be marked “Confidential” – Customer Experience Officer PO/03/2022 and forwarded to:

Chief Executive Officer

Berrigan Shire Council

56 Chanter Street

Berrigan NSW 2712

Or to [email protected]

The successful applicant will be required to complete a pre-employment functional assessment, a National Police History Check and provide a copy of their COVID-19 Vaccination Certificate prior to commencement.

Berrigan Shire Council is an Equal Opportunity Employer

About Company

Company: Berrigan Shire Council –

Company Location:  Berrigan NSW

Job Category:

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