Overview

Customer Host Job at Grosvenor Casino – in Manchester

Job Description

Company Description


Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

Job Description

Grosvenor Casino, Didsbury

As a Customer Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

Welcome customers warmly in to the business

Live our values of Service, Teamwork, Ambition, Responsibility and Solutions

Work with your colleagues to provide efficient and dynamic service

Deliver an excellent quality experience across, leisure, food and beverage

Provide an outstanding level of service through selling

Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and safer gambling

Immaculate operational standards in all areas of food beverage and reception

Qualifications

Positive attitude

Experience of working successfully in a hospitality role

(Preferred) Previous experience working in a multifaceted role

Fanatical about delivering unrivalled customer experience

Ability to collaborate with the wider business

Sound communication skills

Comfortable with change and ability to embrace new ways of working

Must be able to work shifts at any time of the day, including weekends and bank holidays.

About Company

Company: Grosvenor Casino –

Company Location:  Manchester

About Grosvenor Casino -