CUSTOMER LOYALTY AGENT Job at Allstate Canada in Edmonton, AB
Our team is growing and we are actively looking to hire Customer Service focused professionals to join our team! Reporting to the Manager, Inside Sales & Customer Loyality Operations Department, you will be responsible to service, take first notice of loss (FNOL) calls and upsell Allstate home and auto insurance products. .
The hours for our contact centre is Monday to Friday 8am to 7pm, with rotating Saturday’s 7am to 3pm. Employees work a total of 37.5 hours per week and shifts are scheduled based on business needs.
Benefits to joining Allstate
Complete Group Benefits Program.
Strong Brand Recognition (listed as best Employer with AON Hewitt in Canada since 2012).
Working within the community and giving back!
Our training programs are within the best in the industry. We help you develop your skills and confidence through coaching and ongoing support.
Opportunity for career development and growth.
We work a 37.5 hour work week and we are proud to offer work from home opportunities once you have demonstrated strong product knowledge and the required skills.
Accountabilities / Responsibilities:
Analyze the client’s current and future requirements and make recommendations on products that would best suit their needs.
Provide personalized service while being a Trusted Advisor with respect to insurance.
Promoting features and benefits as part of ongoing portfolio reviews.
Manage policy renewal process and client inquiries to make changes to their policies.
Reply to on-line requests.
Upselling and cross selling Auto and Property products in accordance with the Allstate’s underwriting guidelines.
Promoting client loyalty through attention to detail and relationship building during policy renewals and updates.
Requirements / Qualifications:
Must have the General Level One or Two (Alberta License)
Call centre, insurance and upselling experience is preferred.
Excellent telephone manner and strong communication skills is required.
Excellent customer service and listening skills.
Excellent interpersonal skills and able to build rapport with clients.
Strong willingness to learn.
Ability to multi-task, to meet targets and deadlines under pressure in a fast-paced environment.
Ability to maintain a positive demeanor and foster team spirit.
Proven ability to adapt to changing situations.
Proficient computer skills in MS Office applications.
Willingness to work evenings and rotating Saturdays is required.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.
Allstate Insurance Company of Canada is one of the country’s leading producers and distributors of home and auto insurance products, serving Canadians since 1953. The company strives to keep its customers in “Good Hands®” as well as its employees, and is proud to be named a Best Employer in Canada. Allstate Canada is committed to making a positive difference in the communities in which it operates and has partnered with organizations such as MADD Canada, United Way and Junior Achievement. To learn more about Allstate Canada, visit www.allstate.ca . For safety tips and advice, visit www.goodhandsadvice.ca .
For the eighth consecutive year, we are proud to be recognized as a #Kincentric Best Employer!
Company: Allstate Canada
Company Location: Edmonton, AB