Customer Relations Officer Job at Warrigal in Warrigal NSW

Job Description

Division: Finance & Administration

Location: Warrigal

Work Type: Permanent – Full Time

Applications Close: 01/02/202111:45 PM

Hourly Rate: $26.13 – $35.31

A fantastic opportunity exists for a Customer Relations Officer to join the 2018 National Aged Care Provider of the Year.

About Warrigal:
Warrigal is an award winning, community owned, not-for-profit organisation which supports older people to create inspiring communities. Warrigal delivers innovative and quality care and support through superior services, practices and management. We currently employ over 1600 staff and have 400 Volunteers across the Illawarra, Southern Highlands and the Australian Capital Territory and recently celebrated 52 years in operation.

Why Warrigal:
Our vision is that older people will have great lives. We are passionate about what we do and we believe that people matter the most – our customers and their families, our staff and our volunteers.

We offer:
Competitive pay and NFP salary packaging including up to $15,900 in pre-tax earnings plus $2,550 to contribute towards entertainment benefits each FBT year

Commitment to on-going professional and career development opportunities

Flexible working arrangements and rosters

Career break schemes and purchased leave

Get Healthy at Work program including discounted gym memberships

An intentional workplace culture, working with inspiring people who have passion and heart

About the role:
The Customer Relations Officer has an eye for detail, a friendly and approachable manner and is a problem solver.

Providing administrative support & only the best customer service, covering the Queanbeyan and Canberra homes (Calwell and Stirling) this role is integral to the Customer Relations Team for helping those accessing Warrigal’s services for older people.

You will be part of a far reaching team, and will support enquiries with your friendly personable approach and your problem solving tendencies. You will prepare contracts & documents that are compliant and other administrative tasks to a high standard.

What you’ll need (essential criteria):
An affinity with older people and their representatives.

Ability to build rapport with different types of customers – both internal and external

Demonstrated customer service skills with an ability to respond appropriately to enquiries

At least 2 years previous experience in office administration.

Demonstrated knowledge of general office and administrative procedures including data entry.

Computer skills to intermediate level including the use of MS Office applications.

Demonstrated knowledge of computer hardware and basic trouble shooting skills.

Demonstrated high level of oral, written and interpersonal skills.

Ability to work autonomously and as an effective team member.

Current drivers licence.

Understanding of WHS, equity and privacy principles.

This really is a unique opportunity to make your mark and improve the lives of older people. If you’re seeking fulfilment and are passionate about changing the way aged care is delivered, we’d love to hear from you!

Aboriginal people are strongly encouraged to apply for this position.

Interested? Apply now!

Applicants must follow the below steps when applying;

Click ‘Apply’

Review the Position Description

Answer the questions

Submit a covering letter addressing the Essential Criteria (maximum 2 pages), resume, qualification transcripts and other supporting documentation

For more information please contact Terri Watson on twatson@warrigal.com.au

The recruitment for this position includes a variety of stages such as online screening, interviews, reference checking, pre-employment medicals and a National Criminal History Check.

About Company

Company: Warrigal

Company Location:  Warrigal NSW

Job Category:

About Warrigal