Overview

Customer Service Advisor Job in London at Lorien –

Remote Work – Occasional travel may be needed for meetings to London or Milton Keynes.

6 months

Inside of IR35

Working 35 hours on a rotational basis covering 08:00 – 17:30, working 1 in 3 Saturdays 08:00


My client, an International Bank, is looking for a Cutsomer Service Advisor to join their team. This role will be supporting ATM’s remotely, experience in doing so isn’t essential as full training will be provided. The client is looking for candidates with exceptional Customer Service skills.

Key Duties

In carrying out your role, be responsible for identifying, assessing, managing, and reporting risk using the appropriate Company procedures and channels.

Monitoring of ATM network utilising specialist monitoring software

Ideally experience of day-to-day management of ATM faults.

Co-ordination of all support components to resolve faults on the network. This includes both internal and external resource.

Ensure accuracy of actions is fully recorded on central monitoring systems.

Both contribute and develop local working practices and procedures to ensure effectiveness of service.

Ensure that all ATMs are resolved to documented internal and external service levels.

Undertake additional analysis and reporting on Availability affecting components and services, working with internal and external suppliers to achieve.

Working as a team to maintain availability targets.

Meet agreed call targets both inbound/outbound

Key Skills and Experiences

Keen interest in IT

Experience working in Customer Service

Competent with MS office standard applications

Excellent Customer Service Skills

if you are available and interested, please apply today!

Carbon60, Lorien, SRG – the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.

About the Company

Company: Lorien –

Company Location:  London

Estimated Salary:

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About Lorien -