Customer Service Advisor Job at Kier Group – in Huntingdon
Business Area: Kier Utilities- Anglian Water Alliance
Contract: 6-month Fixed Term Contract
Working hours: 37 hours a week, shifts between 08:00- 19:00, Monday to Friday
Make a journey. Make a difference.
Here at Kier, we are proud of the high levels of customer service we offer to our six million customers across our vast and beautiful region. With our region recognised as one of the fastest growing areas in the UK, it is essential we keep our fingers on the pulse regarding innovative and appreciated approaches to customer service.
Key to meeting, and exceeding, our customer’s expectations is our Metering Services team who are looking for new Customer Service Advisors to join us as we expand the team.
About the role
In this role you will be working within our IMDS (Integrated Metering and Developer Services) Alliance who work collaboratively with Anglian Water and Clancy Docwra to cover industrial and domestic metering, new housing and estate infrastructure and water efficiency audits.
As Customer Service Advisor, you’ll be acting as a key interface with our customers by planning and making appointments and gaining an in-depth insight into their concerns and issues and feeding this back into the business so we can understand and enhance our levels of service.
Professionally and proactively liaising with customers will be key along with dealing with customer questions and queries and redirecting them to the correct teams. You will be keeping systems and databases updated and provide analysis to a range of stakeholders to assist with performance management reviews against agreed Levels of Service. You will also be assisting with scheduling and planning activities.
What do we need from you?
To be successful in the role, we are looking for you to have a sound understanding of a customer service environment, particularly in dealing with customers over the phone. Excellent interpersonal and communication skills are vital as you’ll confidently make outbound calls to customers. You will also hold excellent IT skills and knowledge of the metering process is desirable, but not essential.
What will you receive?
You can expect a competitive salary and an outstanding package that includes a matched pension scheme up to 7.5%, 26 days’ annual leave + bank holidays (with the opportunity to buy or sell holiday) together with two employee Share Scheme options (Sharesave and Share Incentive Plan).
It’s worth remembering that if you are successful, we’ll undertake the relevant / standard pre-employment checks after you have been offered a job. This includes taking up your references, verifying your right to work in the UK, verifying your driving licence (if applicable) and a health assessment. Some roles may also be subject to further pre-employment checks.
Make the journey. Leave a legacy.
Being part of Kier means living our values of being Collaborative, Trusted and Focused. We all have the potential to shape our world, and it’s through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.
Kier is committed to creating supportive and inclusive opportunities for all of our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. If you’d like to learn more about our commitments to diversity and inclusion at Kier, you can contact the team by emailing [email protected]
If you require any reasonable adjustments during any part of the application process please let us know so we can discuss and arrange these.
We reserve the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
Please note your CV may be shared across the Alliance partners.
Recruitment Agencies – opportunities at Kier are managed by our internal recruitment team. We are unable to accept unsolicited CVs and communications from external recruiters. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all CV’s are uploaded onto our portal to be considered. For further information, visit our Careers Help page
Company: Kier Group –
Company Location: Huntingdon