Customer Service Advisor – Full Time (Office Based) Job at Ventrica Ltd in Southend-on-Sea
Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We’re a fast-growth business with a growing reputation here in the UK for technical innovation and digital transformation. In 2017 we won best contact centre outsourcer in Europe at the prestigious ECCCSA awards and in 2018 we came 63rd in the Sunday Times Fast Track 100.
Please note you must live within commutable distance of our offices in Southend-on-Sea. This role will initially be remote working, however longer term you will be expected to be office based.
What will I do in the role?
The first point of contact for all customer queries
Brand ambassador for your client
Provide outstanding customer service across telephone, social media, webchat and email
Make sure the customer is at the heart of every conversation
What do I need?
A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
Strong written and verbal communication skills
Experience of working in a customer-facing environment
Works well within a team
Confident IT skills
Flexibility, professionalism, drive and willingness to learn
What will I be paid?
We offer competitive pay rates from £18,137 per annum and benefits such as:
Discounts with over 40 local businesses
Health care plan and pension
Free fruit on a Wednesday, Free ice cream in August
Massages once a week
Dress down Friday
Rota basis – various shifts covering between 7:00am to 11:00pm, Monday to Sunday, full flexibility required.
Full time – 40 hours
This will be an office-based role, however, due to the current circumstances with Covid-19, there may be a requirement to work remotely, therefore, your own laptop/PC running Windows 10 and a strong broadband connection are essential. Upon receipt of your application, you will be sent a link to complete a technical specifications questionnaire and an initial customer service screening assessment, the sooner this is returned the sooner your application will be progressed – we look forward to hearing from you!
Company: Ventrica Ltd
Company Location: Southend-on-Sea