Customer Service Advisor – WFH Job in Remote at Woven –

The Role

We have an exciting opportunity for someone who is passionate about delivering brilliant customer service, a natural communicator with strong attention to detail and who would like to work somewhere that offers genuine career progression and advancement opportunities, where people are acknowledged and rewarded for their achievements and hard work.

If this sounds like you, we would love to hear from you!

Hours: TWO SHIFT PATTERNS AVAILABLE – 37.5 hours a week

7.5 hour shifts between 6am – 10pm, 5 days a week on rotation (Mon-Sun)

7.5 hour shifts between 11am – midnight, 5 days a week on rotation (Mon-Sun)

Start Date: Thursday 1st December 2022

Training: 1 week training provided and paid

In this role you will be working with customers, primarily taking inbound calls with occasional outbound call outs as well as responding to emails and liaising with the engineer team to arrange next steps support and logging and updating of visits and work completed for customers.

About Woven

We are a fast paced Outsource Contact Centre who love to work with our people and for our people, supporting ‘Includability’ partnership for all! We are recognised as ‘Disability Confident’, honour the ‘Menopause Pledge’, and align with ‘Employers Against Domestic Abuse’. If you are eager and ready to join our family, then we are more than excited to have you!

About You

We are looking for someone who really wants to make a difference within not only the customer experience, but within Woven and the team itself. You will need to have excellent communication skills, both written and verbal, with exceptionally high levels of attention to detail. You should be comfortable with using computer systems and software and a variety of platforms. We love some personality that expands our family, so bring what you have got to offer to your interview!

Key Tasks and Responsibilities

To consistently deliver an outstanding level of customer service

To answer calls in a timely and professional manner

Resolving customer queries

Taking details of enquiries & complaints

Processing orders and taking payments

Escalate any issues or complaints to your team manager where necessary

To liaise effectively with all department colleagues and staff throughout the wider business

Key Skills

Strong communication skills and resilience

Willingness to learn and adapt at pace

Excellent customer service skills

The ability to multitask effectively

The will to succeed and strive for excellence

Ability to empathise with the customer and resolve queries

Previous experience using CRM systems is desired

Preferable Contact Centre experience


BeneKit App access for discounts available covering, Lifestyle Savings, Eyecare, Free Online Learning Courses and Live Well Blogs, powered by Benefits+, our flexible benefits platform

An online e-learning platform that you can unlock access to 600+ CPD certified courses

Receive on-going support from our Employee Assistance Programme through Health Assured for all your health and well-being needs

Enjoy interactivity through TEAMS with your work colleagues who are located all around the UK

Get involved in #spamtheyam events on our internal online social media platform and submit pictures and engage in events to win prizes

Engage in ‘Zen for 10’ and #getupoffathatthing exercise and stretching routines

Receive training from our Woven Learning team and build a career with Woven Development and our RISE programme

Savings Club

Cycle to Work Scheme available

23 days holiday rising to 25 days after 5 years’ service

3% Pension Employer Contribution

5% Pension Employee Contribution

4 x Basic Salary Life Assurance

Please be aware that as part of the internal recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

If you have a disability or any reasonable adjustment that requires accommodation, please contact us – [email protected]

About the Company

Company: Woven –

Company Location:  Remote

Estimated Salary:

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About Woven -