Customer Service Agent Jobs in Coppell, TX at CareNow

Title: Customer Service Agent

Company: CareNow

Location: Coppell, TX

Do you have the PRN career opportunities as a Customer Service Agent you want with your current employer? We have an exciting opportunity for you to join CareNow which is part of the nation’s leading provider of healthcare services, HCA Healthcare.
We are committed to providing our employees with the support they need. At CareNow, we offer an array of benefits for PRN colleagues. Some of our unique benefits we offer include:

Medical Benefits designed to meet the requirements of the Affordable Care Act
Wellbeing Resources
401K (100% annual match – 3% to 9% of pay based on years of service)
Employee Stock Purchase Program (ESPP)
HCA Healthcare Hope Fund
Disaster Relief Support

Learn more about Employee Benefits
Our teams are a committed, caring group of colleagues. Do you want to work as aCustomer Service Agent where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
Job Summary and Qualifications

Take inbound calls from customers asking about a wide range of topics. Understand and explain a variety of different services. Perform necessary data entry post-call. Troubleshoot eRegistration problems, connect customer to other departments as indicated and provide exceptional customer service to callers.
Job Responsibilities:

Insurance Verification and explanation of benefits to patients
Respond / Answer incoming calls from customers routed from a CareNow clinic to a centralized queue and Quote estimated wait times
Knowledge of Urgent Care EMR – able to access and read notes and referral orders, Register Web Check-Ins patients in EMR when indicated
Trouble shoot/ resolve problems
Communicate and coordinate with internal departments
Make out bound calls to Web Check-In patients as needed, Follow up with patients with customer care questions

You Should Have:

High School Diploma or GED is required
2+ years of experience in medical office experience is preferred
Proficiency in MS word. Excel, PowerPoint, and Outlook
Demonstrates the ability to organize, perform and track multiple tasks accurately in short time frames
Able to work quickly in accurately in fast paced environment while managing multiple demands
Must have excellent verbal and written communication skills
Must be able to have flexible schedule based on call volume and the ability to train onsite when needed

**This role is a remote work from home position. It will require someone who is comfortable coming into a near by clinic for the initial training and the occasional meetings. Training will run 3 – 4 week.**

CareNow delivers quality, convenient, patient-centered urgent care with unparalleled service. We are in more than 100 urgent care clinics around the United States. We are committed to staffing our clinics with the most qualified and experienced providers. Our providers are dedicated to improving lives and leading the charge in urgent care medicine. Our physician-guided focus is centered on providing extensive resources. And we provide support to our growing CareNow® physician team. Our doctors and medical staff are trained in family practice, emergency medicine or internal medicine. We offer a wide range of primary and urgent care services for the entire family. CareNow is an affiliate of HCA Healthcare.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Customer Service Agent opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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About CareNow