Overview

Customer Service Agent Jobs in Quincy at Aston Carter


Title: Customer Service Agent

Company: Aston Carter

Location: Quincy

Looking for an extremely customer service driven professional for an exciting opportunity with a growing and stable company!

Description:* Job Description:

Obtain flight itinerary and other pertinent trip information from clients regarding upcoming or current flights and accurately enter information into internal system

Provide direct guidance and assistance to clients regarding company products, services and requests

Take ownership of potential problems, offering creative solutions through to completion/resolution

Exercise prompt and concise communication with clients and interdepartmental partners

Candidates will be responsible for providing the highest level of customer service to clients who are booking trips through the company, working with high-net-worth individuals – emphasis on providing a “white glove” customer service experience!

The ideal CMC (client management consultant) is a team player (works well as a member of a group), detail-oriented (capable of carrying out a given task with all the details necessary to get the task done right the first time), and dedicated (devoted to a task, purpose, or mission with loyalty and integrity)

This is not a typical customer service role – candidates must possess excellent problem-solving skills, confidence, sound skills in decision making, be able to work under pressure, and handle angry clients if issues arise

Not a call center environment – this position is admin/office-based with a mixture of communication via phone and email with clients

Skills:* computer skills, client services, communication skills, customer service, Customer support, customer care, retail, retail customer service, restaurant customer service, restaurant food service, aviation, sales

Additional Skills & Qualifications:* Qualifications + Screening:

Client Management Consultants (CMC’s) are passionate about service and are customer-focused – we are looking for people who are passionate about customer service and providing white-glove customer service experiences, going above and beyond for clients

There is no specific experience we are looking for – potential applicants can come from anywhere and any industry – this position is ALL about personality, professionalism, and soft skills

Excellent communication skills (verbally and written)

Must be confident, self-motivated, detailed-oriented, professional, polished, organized, and possess the ability to multitask

Ability to handle confidential information is critical

Proficiency with computers is mandatory (Microsoft Suite)

Ability and passion to provide high quality customer service

Ability to withstand significant pressures driven by volume, pace, and challenging interactions

Degree preferred but not required

Flexibility is the name of the game! Individuals must have flexibility to change shifts (depending on the business needs) if needed or provide additional coverage if needed – in addition, coming to work in poor weather is an expectation given that schedules must always be covered not matter what the local weather is!

Experience Level:* Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is …