Overview

Customer Service Agents Job at Outstaff Limited in St Mary’s Village

Job Description

Outstaff has a fantastic opportunity is available for a Customer Service Agents to join a well-established commercial business in St Mary Cray. The successful Customer Service Agent will earn a…


Outstaff has a fantastic opportunity is available for a Customer Service Agents to join a well-established commercial business in St Mary Cray. The successful Customer Service Agent will earn a starting salary of £22,500 p/a, working 5 days per week between the hours of 08:00 – 16:00, with some weekends.

This role will support their customer base through their online sales. As well as providing an excellent customer service experience, you will also provide general office support across an interesting and varied range of tasks.

Requirements for Customer Service Agents in St Mary Cray

A positive and bright disposition

The ability to use your initiative

A high level of motivation

Great interpersonal skills

Perfectly spoken and written English

Excellent communication skills

Excellent PC skills, including experience of using database systems.

Experience with B2C front line customer interaction in off line or online retail environment essential

Excellent knowledge of the Microsoft Office in particular Word and Excel

Excellent administrative skills

A flexible approach with a ‘can do’ attitude

St Mary Cray Customer Service Agents Responsibilities

Reporting to the sales director you will…

Provide the highest standard in Customer Service

Develop an excellent knowledge of the administration and order management

Manage and prioritise personal workloads effectively

Maintain knowledge of products

Be proactive in ensuring that the Customer Care team delivers a high-quality customer experience

Continuously seek to improve the customer experience

Work with the Web Manager to help improve the user experience on the site in line with customer’s feedback

Update the Design and Development team on customer feedback to constantly improve the product lines

Positively support all changes and innovation that improves the customer experience

Be adaptable and flexible to ensure that customer expectations are always maintained

Support with the daily running of our St Mary Cray office with administration tasks as required

About Company

Company: Outstaff Limited

Company Location:  St Mary’s Village

About Outstaff Limited