Overview

Customer Service Consultant Job at Rogers Communications – in Brampton, ON

Job Description

This is a Remote role which means you get to work from home!


At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference – they’re passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you’re someone who’s excited by a challenge, takes initiative, and moved to make a difference, you’ll find success here. We’re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

Think you’re up for the challenge and the fun? If so, consider the following opportunity:

Title: Customer Service Consultant – Work from Home

Rogers is a proud Canadian company with a rich family history. That’s why it’s always been important to us to give back to our communities and make a positive impact where we live and work. Our team is dedicated to making more possible every day for our customers and for our communities across Canada.

Not only is our business strong, but so is our culture. We genuinely care about each other, and we know what makes you different makes us great. That’s why we believe in challenging work, rewarding opportunities and building an inclusive future for everyone. Because when our team learns, grows and reaches their true potential – we can make more possible. At Rogers, your journey is filled with limitless possibilities, build the future you want with us.

Let’s make your possible at Rogers.

At Consumer Care, we believe our people are the heart of our success. We take pride in connecting Canadians to a world of possibilities and the moments that matter most in their lives by providing the very best wireless, residential and media to Canadians. We are leading the way in 5G for both coverage and reliability. Consumer Care is an opportunity for you to build something amazing, while accelerating your career. Together we can make more possible.

Life at Consumer Care – What We Offer

<@ Rogers or follow us on LinkedIn>>

We invest in our people to unleash their potential so we can win as a team! As part of the team, you will have access to a ton of amazing resources, discounts and perks. To name a few:

Unlimited access to Headspace Premium for mindfulness training

Access to a virtual walk in clinic to connect with Healthcare Professionals from home

LIVX – Fitness Membership to attend classes virtually

Company matching contributions to charities you support

Paid time off for volunteering

Great benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan

Employee discounts to our products and services

Leadership development, Mentorship and Coaching programs

Work from home as of day 1

We genuinely care about each other and we’re committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great.

What We’re Looking for

We’re looking for someone who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to unlock the appropriate solutions while recommending our products and services to our customers. You will foster collaboration within your team and other departments in efforts to help us work efficiently and provide world class customer service

What You’ll Do

Our customers come first, and they inspire everything we do. As part of our team, you will be providing world class service by connecting with our Rogers Preferred Program customers, analyzing their needs and offering customized solutions. You will receive ongoing training and development to ensure you have all the necessary skills to navigate through our systems to find whole home/ solutions and products that best suit our customers. We are there when our customers need us so you will have the ability to work a flexible schedule. You will be speaking to different people from across Canada.

Who You Are

High School Diploma or equivalent

1+ years of customer interaction in a professional role, either face to face or over the phone

Expert in communication and listening

Strong analytical and problem-solving skills

Ability to work a flexible schedule

Navigate multiple computer systems

Multitasking

We have a remote-friendly culture. In this role, you will be working from home permanently as long as you meet our requirements which include, but are not limited to, a quiet workspace and the required internet bandwidth. You must also reside within 250km of Brampton HQ to be eligible.

Schedule: Full time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: 8200 Dixie Road (101), Brampton, ON

Travel Requirements: None

Posting Category/Function: Call Centre Operations & Customer Service / Sales

Requisition ID: 227618

Together, we’ll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success

Our customers come first. They inspire everything we do

We do what’s right, each and every day

We believe in the power of new ideas

We work as one team, with one vision

We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes: Customer Experience

About Company

Company: Rogers Communications –

Company Location:  Brampton, ON

Job Category:

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