Customer Service Coordinator Job at The Estée Lauder Companies in Wollerau, SZ

Job Description

To strengthen our Global Travel Retail Organization, we are looking for a motivated and experienced Customer Service Coordinator.

Position Summary:
In this multifunctional role, you ensure a top Customer Service experience by taking care of specific retailers / customers independently. You manage, enter and process all incoming orders from your customers, whilst taking fulfillment and stock availabilities into account. On top, you also monitor the timely finishing and shipping of the orders. You work very closely with the sales force of your marketing area and the regional offices as well as with the internal departments on site. In addition, you help improving the daily processes and you handle claims and issues.


At least 2 years’ experience in a very similar, international position in a B2B environment

Education in business administration

Excellent communication skills in English, both written and spoken

Work experience with a common ERP system in order management, preferably SAP

Good MS Excel knowledge

Ability to set priorities, to cope with a vibrant environment and with changes

Good analytical and problem-solving skills

Are you a flexible team player who would like to join our motivated team and be a part of our success story? Do you feel comfortable in an international and sometimes very lively business? If you are interested in taking on this challenge, we are looking forward to receiving your full application.

Job: Customer Service

Primary Location: Europe, Middle East, Africa-CH-SZ-Wollerau

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 1927453

About Company

Company: The Estée Lauder Companies

Company Location:  Wollerau, SZ

About The Estée Lauder Companies