Customer Service Executive Job at Plumbing World in Rowley Regis

Job Description

We are growing and evolving at pace – therefore we need another high calibre and passionate Customer Service Executive to maximise sales and profitability from all online sales and marketing activities. This is a high pressure environment so the right candidate must thrive in this climate.

Key Responsibilities

  • To carry our sales activities, so as to maintain and develop sales of the Company internet sites in accordance with agreed sales strategy and targets.
  • Respond to telephone and internet queries and ensure effective communication to optimise customer satisfaction and exceed sales targets, profitability.
  • Manage payment systems in accordance with company procedures and policies
  • Organise and dispatch daily customer orders, arrange logistics, manage refunds and returned items.
  • Sensitively respond to customer issues to ensure speedy resolution to maintain a high level of customer satisfaction
  • Identify and suggest ways to improve efficiencies, improve profits and drive down costs to the business

Person Specification

  • Strong work ethic, with a drive to contribute to the overall success of the business.
  • A focus on exceeding customer expectation
  • Strong organisational, planning and time management skills
  • Want to work in a high pressure, busy environment
  • Methodical with good attention to detail
  • Good Business sense (acumen). Being business savvy and commercially aware
  • Confident and determined approach
  • Self motivation and drive
  • Problem solving skills
  • Remain calm under pressure
  • Ability to prioritise work
  • Excellent communication skills
  • A desire to continuously undertake learning to maximise knowledge and skills to improve performance by developing self
  • Helpful manner and can-do attitude

If you feel you want to join a progressive company and have the right skills and mental attitude to fulfil this demanding role then please send your C.V.

Reference ID: Customer Service

Job Types: Full-time, Permanent

Salary: £18,000.00-£20,000.00 per year


COVID-19 considerations:
To keep our staff safe through the COVID-19 pandemic we have installed screens between the office staff, provide hand sanitiser and masks where appropriate.


  • Customer Service: 1 year (Required)
  • Microsoft Excel: 1 year (Preferred)

Work remotely:

About Company

Company: Plumbing World

Company Location:  Rowley Regis

About Plumbing World