Customer Service Executive Job at Plumbing World in Rowley Regis
We are growing and evolving at pace – therefore we need another high calibre and passionate Customer Service Executive to maximise sales and profitability from all online sales and marketing activities. This is a high pressure environment so the right candidate must thrive in this climate.
- To carry our sales activities, so as to maintain and develop sales of the Company internet sites in accordance with agreed sales strategy and targets.
- Respond to telephone and internet queries and ensure effective communication to optimise customer satisfaction and exceed sales targets, profitability.
- Manage payment systems in accordance with company procedures and policies
- Organise and dispatch daily customer orders, arrange logistics, manage refunds and returned items.
- Sensitively respond to customer issues to ensure speedy resolution to maintain a high level of customer satisfaction
- Identify and suggest ways to improve efficiencies, improve profits and drive down costs to the business
- Strong work ethic, with a drive to contribute to the overall success of the business.
- A focus on exceeding customer expectation
- Strong organisational, planning and time management skills
- Want to work in a high pressure, busy environment
- Methodical with good attention to detail
- Good Business sense (acumen). Being business savvy and commercially aware
- Confident and determined approach
- Self motivation and drive
- Problem solving skills
- Remain calm under pressure
- Ability to prioritise work
- Excellent communication skills
- A desire to continuously undertake learning to maximise knowledge and skills to improve performance by developing self
- Helpful manner and can-do attitude
If you feel you want to join a progressive company and have the right skills and mental attitude to fulfil this demanding role then please send your C.V.
Reference ID: Customer Service
Job Types: Full-time, Permanent
Salary: £18,000.00-£20,000.00 per year
To keep our staff safe through the COVID-19 pandemic we have installed screens between the office staff, provide hand sanitiser and masks where appropriate.
- Customer Service: 1 year (Required)
- Microsoft Excel: 1 year (Preferred)
Company: Plumbing World
Company Location: Rowley Regis