Customer Service Officer Job at Kleenheat in Western Australia
Are you passionate about delivering great customer service?
Great opportunity to work as part of a small and supportive team
2x permanent full time opportunities available, based in Kalgoorlie
Kleenheat provides better value energy solutions to homes and businesses across Western Australia and the Northern Territory.
Our mission is to be the local energy provider of choice by delivering safe and reliable products, helpful customer service and ongoing community support.
Our success is driven by our people, so joining Kleenheat means you’ll have opportunities to grow your career in a collaborative culture where your voice is heard and your contribution valued.
About the role
Right now we’re on the lookout for two Customer Service Officer’s to join our Sales Team on a permanent basis at our Kalgoorlie branch. As the newest members of our team, you’ll report to our Regional Manager – Goldfields/ Esperance and be responsible for providing professional, accurate and timely service to customers.
Your responsibilities will include:
Ensuring safety remains priority number one.
Providing professional customer service via counter sales, telephone calls and emails.
Processing customer transactions including orders, payments, amendments, account queries, new account creation and database maintenance.
Collaborating with other departments to source information and resolve issues to achieve first point of contact resolution whenever possible.
Organising deliveries and maintaining an organised stock room.
Providing administration support when required.
To excel in the role you’ll need the right mix of skills and experience, which for this position means:
Previous experience in a fast paced customer service role.
Strong communication and interpersonal skills and a high level of integrity.
The ability to handle and prioritise multiple tasks with high attention to detail.
Proficient in MS Office.
A positive attitude and willingness to learn.
We welcome people with different skills, and life experiences and encourage individuals from diverse backgrounds to apply.
We pride ourselves on developing and supporting people and recognise the importance of flexibility. When you apply, please let us know if you are seeking a flexible employment arrangement.
Applications close at 5:00pm on Friday 24 July 2020.
Company Location: Western Australia