Customer Service Officer Job at Byron Shire Council – in Mullumbimby NSW

Job Description

Byron Shire Council is focused on partnering with our community and offers pristine beaches, diverse lifestyles, a magnificent natural environment and a subtropical climate.

Byron Shire Council has a high performance, collaborative culture and we value our employees.

As a employee you would partner with an organisation that is taking steps in all areas to reduce our carbon emissions and be an innovative and sustainable council.

We provide a rewarding and flexible working environment and celebrate our values of:

We lead with enthusiasm and purpose

We are open, honest and respectful

We foster well-being and creativity

We achieve our goals and succeed together

We are looking for:
If you are looking for an exciting opportunity then this may be the role for you. We have passion and enthusiasm and are looking for like-minded people to join us on our journey.

Byron Shire Council is currently seeking an enthusiastic Customer Service Officer. The position plays a key role in delivering effective service to customers, ensuring service excellence.

Some specific tasks include:
Promote the image of Council by providing a professional public interface between Council and its customers.

Provide a high level of customer service through operation of the switchboard and Council telephones by promptly receiving calls and enquiries in an efficient and courteous manner.

Processing, as required, all applications and requests for Council services.

Providing cashier services to customers and undertaking associated tasks including receipting, cash balancing and reconciliation.

Ensure cash is securely handled at all times.

Data entry and maintenance of Council databases.

Participate in and develop a teamwork approach and plan daily operations in conjunction with the team and Supervisor, for the provision of effective services for the Customer Service Team and Council.

Preparation of quality word processing documents as required.

Identify, recommend, and implement improvements in the provision of customer service.

Ensure Council’s advertising is compiled and forwarded to print media outlets within timeframes and payments processed as required.

Ensure Council’s internal telephone list and Emergency Situation Switch procedure is kept up to date and accurate.

The successful candidate will meet the criteria set out in the Position Description below and importantly will be interested in developing the skills and experience to deliver customer service expertise for Byron Shire Council.

Enjoy our Employee Benefits

This opportunity offers:
A permanent full time or 2 part time positions for the right applicants (Total hours per week 35)

Flexible working arrangements work from home option up to 2 days per week post onboarding can be negotiated for full time staff or part time equivalent would apply for part time staff)

Salary and Conditions will be in accordance with the NSW Local Government (State) Award with an appointment at a salary in the range of $1,068.29 to $1,237.77 per 35 hour week (dependent upon skills and experience)

Brightness of future


Other benefits include:
10.5% superannuation

Access to Long Service Leave from 5 years service

Education and training support

Flexible work hours

Attractive salary packaging scheme.

Employee Assistance Program (4 sessions per year)

Fitness Passport

Health and Wellbeing days

Opportunity to work with an experienced and committed team

This position is based at Mullumbimby, however Council can require you to work from other work sites as required for operational reasons.

Renae Fegent – Customer Service Coordinator – 0266267329 – Business Hours

Closing date:
10pm (NSW time), Sunday 28 August 2022. Late applications will not be permitted.

Position Description:
Download the Position Description (PDF,159KB)

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of our community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply for our vacancies.

We are open to discussing flexible working arrangements and encourage our people to explore new ways of working – including part-time, job-share or working from different locations. Everyone can ask about it.

We strongly encourage applications from people with disability and will provide reasonable adjustments in our recruitment process and in the workplace. If you need an adjustment during the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication.

Pre-Employment Screening Process:
Reference Checks: Referees will preferably be your current or most recent supervisor and must be able to comment directly on your abilities in a work situation. If you have any objection to this action, your concerns should be raised in your application and be discussed with the Selection Panel.

Functional Health Assessment: If applicable, the functional health assessment evaluates your physical and functional capacity against the physical demands necessary to safely perform the job for which you have applied.

Background Screening: Background checks verify the information you have provided in your application, and where applicable, also check for relevant criminal history. Checks may also include, for example, a confirmation of your employment history, qualifications/tickets and working with children clearance.

Please note: Once you start your online application you cannot save and return to it later. You must use your own email address and not one used previously by another person that has applied for a position with Council.

Being mindful of diversity and inclusion we have provided 2 options to apply for the position.

Option 1 – Written Application

You may wish to prepare your responses in a Word document, and then COPY and PASTE into the fields below.

Step 1: Fill out our online application form below. Once you have completed all the questions, click ‘Next’

Step 2: Attach your resume/CV and a cover letter (optional). Once you have attached your document/s click ‘Next’.

Step 3: Please review your application and confirm everything is correct. Click ‘Confirm’ to send your completed application.

You will receive an email to confirm your application has been received.

Option 2 – Audio File Application

Step 1: Scroll down and review the Questions that you are required to answer.

Step 2: Record an audio file of your responses and save the file (the file must be in an MP3 format and less than 50MB). Please note that all questions with a drop box or a check box as well as the reference checks details can not be answered via audio file and must be completed below.

Step 3: Fill out the Personal Details section and the questions that can not be completed by audio file on the application form below. For all of the Questions where you are responding via audio file, type the response “audio file”. Once you have completed all the questions, click ‘Next’

Step 4: Attach your resume/CV, a cover letter (optional) and your audio file. Once you have attached your documents click ‘Next’.

Step 5: Please review your application and confirm everything is correct. Click ‘Confirm’ to send your completed application.

You will receive an email to confirm your application has been received.

Apply Now

About Company

Company: Byron Shire Council –

Company Location:  Mullumbimby NSW

Job Category:

Upload your CV/resume or any other relevant file. Max. file size: 80 MB.

About Byron Shire Council -