Customer Service Officer Job at genU Karingal St Laurence Limited – in Epping VIC

Job Description

MatchWorks is a community-based organisation who are proudly not-for-profit, we are one of Australia’s biggest employment services providers.

Every year, we help thousands of people from all backgrounds, ages and abilities to find the right job.

Monday – Friday 9am-5pm

About MatchWorks

MatchWorks has a long and successful history as an employment services provider where we have improved and enriched the lives of individuals through pathways to ongoing, sustainable employment whilst providing effective recruitment solutions for employers. Our people work for us because they are rewarded, developed and take great pride in working for a not-for-profit that benefits so many.

Matchworks is contracted by the Australian Government, through the Department of Education, Skills and Employment to deliver employment services to unemployed job seekers to directly assist them in their employment journey. We do this through the provision of advice and support, professional services, relevant training, connections with a range of government initiatives and ongoing support once they have secured employment.

About the Role

We are seeking a motivated and enthusiastic Customer Service Officer who will be the first point of contact for all face-to-face, phone and electronic enquiries at our Epping site which a is hub for jobseekers in the region. This position is critical to the provision of a high level of customer service to jobseekers, employers, training organisations, support services and general public as well as administration support to the team.

This is an exceptionally rewarding position where no two days will be the same. With a focus on customer service, you will be able to work in a high flow reception area and be responsible for

Greeting and directing enquiries and appointments both over email, phone and face-to-face

General administration and office supply ordering

Invoice and administration processing

Responding to queries in a timely manner

This position is suited to a go-getter who with highly developed interpersonal and customer service skills and demonstrated professionalism, attention to detail and an ability to engage and influence. This position is suited to an individual who can apply strong communication and negotiation skills as well as demonstrate administrative skills including word processing, data entry and file management.

About Our Benefits

genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability and sexuality. We are committed to providing a safe and inclusive environment for all and living the values of genU each and every day.

There are so many benefits available when you work with MatchWorks, some of which include –

exceptional salary packaging options

career development opportunities

paid parental leave

an ability to purchase extra leave

paid half day off a month

recognition programs

Positive and collaborative culture

If this sounds like a position that suits your current career focus, we would love to hear from you!


For further details please contact Thanuja Bhan, Site Manager on 0429 951 356 or via email- [email protected]

MatchWorks is committed to providing accessible, inclusive and equitable recruitment processes for all candidates. If you require any support or reasonable adjustments during the recruitment process, please email [email protected]

Applications will close on Wednesday 5 July 2022 at 9.00AM

Matchworks requires all employees, contractors, volunteers, and work-placement students to be fully vaccinated against COVID-19, unless they are an Excepted Person as defined by the COVID-19 Mandatory Vaccination (Workers) Directions. All applicants must therefore be able to comply with this requirement.

About Company

Company: genU Karingal St Laurence Limited –

Company Location:  Epping VIC

Job Category:

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About genU Karingal St Laurence Limited -