Customer Service Officer Job at NSW Department of Communities and Justice – in Dubbo NSW

Job Description

Division: Communities and Justice

Dubbo, NSW, AU, 2830

Req ID: 29763

Customer Service Officer

Industry leading training and career development

Generous leave entitlements including flex leave

Temporary Full-Time opportunity up to 12 months

Location: Dubbo CSC

Clerk Grade 1/2, Salary ($66,298 pa – $72,077 pa), plus employer’s contribution to superannuation and annual leave loading

About us

The Department of Communities and Justice carries an important purpose across many areas of its work, particularly when it comes to improving outcomes for children and young people, Aboriginal people, people with disability, people from culturally and linguistically diverse backgrounds, people experiencing domestic and family violence, victims of sexual assault, juvenile offenders, people at high risk of reoffending, and people experiencing homelessness.

Working together for stronger communities means we can continue to deliver our services with a more unified and collaborative approach. This means a greater focus on prevention and early intervention, faster responses, more seamless operations, less duplication of effort and better outcomes.

About the role

The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or “CSC”). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.

Customer Service Officers support the service delivery of the unit’s administrative functions which include financial support (processing payments such as petty cash in compliance with relevant policies. Customer Service Officers support casework teams with various administrative tasks that are sensitive in nature including taking detailed discussion notes in group supervision sessions. You will also provide frontline client support via reception and switchboard operation.

About You

In this role you will support the service delivery of the unit’s administrative functions and provide high quality service to our clients both in person and over the phone. You will have a strong customer service background, attention to detail and a high level of organisational skills.

Does this sound like you?

Applying for the role

When applying you will need to:
Attach a covering letter (2 pages maximum) which includes responses to the two (2) targeted questions listed below. Please also attach an up to date resume (5 pages maximum).

Targeted Questions

1. Please give an example of your experience managing multiple administrative tasks with competing deadlines.

2. Tell us about a time you have provided high quality customer service to clients on the telephone and in person.

Closing date: Wednesday 29 September 2021 at 11:59pm

For role enquiries please contact Ashlea Andrew on 02 6826 7310 or [email protected]

If you experience technical difficulties when submitting your application, please contact our team on (02) 9765 3414.

Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:

National Criminal History Record Check in accordance with the Disability Inclusion Act 2014

Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012


To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

You may be asked to complete a Health Declaration Form in later stages of the assessment process.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

If you require an adjustment within the recruitment process, please contact (02) 9765 3414 or via email at [email protected] and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

About Company

Company: NSW Department of Communities and Justice –

Company Location:  Dubbo NSW

Job Category:

About NSW Department of Communities and Justice -