Customer Service Officer MACQUARIE UNIVERSITY

Permanent full time role working a 9 day fortnight!

Excellent opportunity for a fast learner who has exceptional customer service skills and is able to work autonomously

This role will give you the opportunity to learn new skills – training will be provided on minor hearing aid repairs

Hearing Australia is the country’s largest hearing services provider, with an international reputation for excellence. We are currently undergoing an exciting transformational journey, repositioning our brand and workplace culture, to ensure our customers are at the heart of everything we do. When you change lives, it’s more than just a job.

What we are looking for is a caring and friendly nature, an open mind and a positive ‘can do’ attitude. The suitable candidate will join our friendly team in our Macquarie University Hearing Centre. This role may also be required to support our Parramatta and Merrylands Hearing Centres at times.

The key responsibilities of this role include but are not limited to:

Positively greet clients, attend to all counter and telephone enquiries

Confirmation of appointments

Liaising extensively with our clients comprising children, young adults, children with additional needs, complex needs adults, clients with multicultural & Aboriginal and Strait Islander backgrounds

Reception and general administration duties includes booking client appointments, processing claims, data entry, requiring accuracy and attention to detail

Proactively identify client needs and offer professional advice on assistive listening devices

Minor hearing aid repairs, accurate checking and management of the repairs

Assisting Clinicians with the provision of clinical services to our clients

Demonstration the use of hearing aids and provide practice to clients

Electronic payments and daily settlement

Administrative duties including monthly reports and checks

The successful candidate must have:
Experience in providing exceptional, friendly and client centered customer service within an administrative environment

Intermediate/advanced level computer literacy with intermediate/advanced skills in Microsoft Office and a working knowledge of iPad applications

Excellent interpersonal and communication skills (written and verbal) with the ability to take initiative, be innovative and solve problems in a professional and approachable manner

Able to work both independently and as part of a team, with a flexible and self-motivated approach to work and the ability to accept responsibility and take ownership to achieve outcomes

Why work for Hearing Australia?

At Hearing Australia, our essence and purpose is to be caring and to have a positive impact. Everything we do reflects these values out in the community and with our hearing centres across the country. A career with us is rewarding because you are helping to positively impact people’s lives and improve Australia’s hearing health.

Visit www.hearing.com.au to discover more!