Customer Service Receptionist (Entry Level, Full-Time) – San Diego Jobs in San Diego, CA at Brilliant Earth

Title: Customer Service Receptionist (Entry Level, Full-Time) – San Diego

Company: Brilliant Earth

Location: San Diego, CA

Customer Service Receptionist (Full-Time) – San DiegoThe Customer Service Receptionist provides an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment. You will serve as the initial representation of the company, greeting customers upon arrival and ensuring the best possible experience in our showrooms. Behind the scenes, you will keep the showroom in pristine condition. You will balance multiple interactions with attention and care while sharing in the happiest moments of our customers’ lives.

The ideal candidate for this role will be able to work a Wednesday – Sunday schedule.What You’ll Do

Proactively greet, check-in, and assist customers, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.

Act as a brand ambassador, communicating our brand values and company mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.

Call customers to confirm showroom appointments and answer any pre-appointment questions.

Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience.

Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.

Conduct weekly and quarterly audits to ensure showroom standards are being upheld. Follow through with resolving opportunities identified.

Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.

Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.

Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.

Open and/or close the showroom and waiting area.

What You Have

A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.

It’s all in the details. When it comes to our customer’s most significant moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.

Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.

Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

A mind for multi-tasking. Whether you’re welcoming a customer or updating our inventory, you’re an expert at managing multiple tasks simultaneously.

Bonus Points If You Have

Experience checking in or assisting customers or clients in a retail, hospitality, or restaurant environment.

Experience with POS, CRM or ERP software and Mac operating systems.

A passion for socially and environmentally responsible organizations and products.

What We Offer

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive salaries and a robust benefit…

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About Brilliant Earth