Customer Service Representative Job at Danfoss – in Torino, Piemonte

Job Description

Requisition ID: 16946

Job Location(s):
Torino, IT, 10137

Job Description

Danfoss Italy is seeking a Customer Service Representative. Reporting to the Customer Service Team Leader, the Customer Service Representative acts as a liaison between the customers in Italy and Danfoss on a daily basis.

Job Responsibilities

Provide effective, proactive and professional service to assigned direct and VIP customers and others.

Manage customer orders, enquiries and supporting activities by telephone, email, SAP and other mediums.

Work within the larger Customer Service team to support colleagues locally and internationally where needed.

Through excellent knowledge of SAP and with a high customer focus, identify and resolve issues proactively and help the customers and colleagues to efficiently manage requirements.

Apply Danfoss processes and procedures in daily work, be open to new ways of working yet remain flexible to ensure customer remains as the focus.

Background & Skills

You have preferably a bachelor’s degree within the commercial area or a certificate within customer service.

You have minimum 1-2 years of customer service or sales experience in a front office or related environment.

You have SAP experience in a Sales / Customer Service environment. It is a plus the knowledge of others CRM Systems, such as SalesForece.com

In addition to Italian a fluent knowledge of English is required.

You are fast in understanding customer questions and respond time, you communicate effectively, both oral and written, also you are flexible, with good interpersonal skills and used to work under pressure.

Position located in Torino.

We offer the incorporation in a multinational group, in the technological vanguard of its sector, in full process of expansion and with a remuneration package according to the market.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

About Company

Company: Danfoss –

Company Location:  Torino, Piemonte

About Danfoss -