Overview

Customer Service Representative Jobs in Winston-Salem at Cognizant


Title: Customer Service Representative

Company: Cognizant

Location: Winston-Salem

Company: Cognizant Technology Solutions

Title :Customer Service Representative

Roles & Responsibilities :

Job Title:Customer Service Representative

Job Location: Winston Salem, NC / Fargo, ND

Job Type: Full Time

Benefits :We have excellent benefits Medical, Dental, Vision, Voluntary Life, 401K, 17 days PTO, Bonus & Incentives, Earn up to $450 – $600 on Incentive & Bonuses.

Job Description

The Customer Service Representative role is a call center and service position centered on product sales and delivery coordination for the Client’s Operations. support internal sales representatives, client accounts, and field partners throughout the day. Key accountabilities include delivery coordination, product sales, and customer care.

Required skills include:

• Ability to operate a computer in a Windows environment

• Ability to successfully coordinate and resolve difficult delivery matters with customers and field contacts

• Skills in handling customer complaints in a calm and polished manner

• Multitasking capabilities that include but not limited to email, online delivery coordination applications, and inbound/outbound calls

• Ability to reference detailed reports connected to individual and field performance

• Written documentation skills

• Ability to work successfully within a team environment

• Product knowledge and sales

• Proficiencies in calmly speaking to frustrated customers on varying topics including product availability, off schedule delivery requests, and minimum order adherence

• Proven ability to work independently with minimal or no supervision

Basic Qualifications:

• HS Diploma or Equivalent

• Efficient in Microsoft Office applications

• 1-5 years experience in Call Center or Sales

Preferred but not Mandatory:

• Knowledge of Siebel Selling System is Plus

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cognizant is an American multinational technology company

that provides business consulting, information technology and outsourcing services. It is headquartered in Teaneck, New Jersey, United States. Cognizant is part of the NASDAQ-100 and trades under CTSH. It was founded as an in-house technology unit of Dun & Bradstreet in 1994, and started serving external clients in 1996.

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Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Consulting, and Sales

Industries

IT Services and IT Consulting, Software Development, and Business Consulting and Services

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About Cognizant