Overview

Customer Service Representative Jobs in Herndon, VA at Addison Group


Title: Customer Service Representative

Company: Addison Group

Location: Herndon, VA

Are you currently searching for a way to gain valuable Office/Customer Service? If so, apply here to learn more about our Customer Service Role!We are seeking friendly and dedicated Customer Care Representatives to join a highly established financial company in the Northern Virginia/DC area! The ideal candidates will have a genuine interest in customer service needs and the ability to multitask in a fast-paced environment.

Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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About Addison Group