Overview

Customer Service Representative – Fully Remote Jobs in Albuquerque at Aston Carter


Title: Customer Service Representative – Fully Remote

Company: Aston Carter

Location: Albuquerque

*Description:*

The Customer Care Specialist II* is primarily responsible for providing an exceptional level of customer satisfaction by promoting participation in energy efficiency programs. This position is also responsible for addressing and resolving customer inquiries, problems, and complaints in accordance with company policies and procedures. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.

Additional Skills & Qualifications:* Manage incoming and outgoing customer interactions across numerous channels including phone, email, chat etc.

Provide exceptional service during all interactions.

Work across multiple programs quickly and efficiently with high quality results.

Promote, schedule and manage participation in energy efficiency programs that the customer may qualify for.

Address and resolve customer inquiries and feedback, regarding products, services, billing, etc.

Establish and maintain positive working relationships with customers (internal and external) by ensuring a high level of customer service.

Manage all customer feedback from start through resolution including all phone, email etc. interactions.

Logistics:*

Fully Remote and Full Time position*

Pay: $41, 600 ($21.67/hr)*

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit [AstonCarter.com.](AstonCarter.com) Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [[email protected]](mailto:%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Staffing and Recruiting