Customer Service Representative – Moody Central Job at Chicago, IL in Chicago, IL

Job Description

The Moody Central Customer Representative will provide high-quality, cross departmental customer service to students on all campuses of Moody Bible Institute. The Customer Service Assistant Lead is responsible for performing a variety of front desk and clerical functions and providing quality customer service to all of Enrollment Services, students, faculty and campus visitors.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Facilitates the training of newly hired part-time customer service assistants.

Responsible for creating and maintaining work schedule for part-time student workers.

Assist Associate Dean of Retention and Completion manage part-time student customer service assistants to ensure a high level of service is provided consistently and metrics and goals achieved.

Identifies opportunities to create, improve and implement innovative services that supports enrollment services.

Fostering positive energy and positive morale for the staff

Assist Associate Dean of Retention and Completion with pulling and creating monthly reports.

Greets, assists and refers all incoming students, faculty, staff and visitors to the right direction.

Assists with appointment scheduling for Financial Aid, Academic Records, and Student Accounts.

Maintains the facsimile (FAX) information.

Performs general clerical duties including mailing, faxing, typing, and filing.

Maintains and update the office information kiosk.

Maintains the cleanliness and appearance of the Moody Central Desk.

Performs other duties as assigned

Minimum Requirements

Associate Degree

Excellent interpersonal, verbal and written communication skills.

Friendly and serving demeanor

Customer service oriented

Experience with Microsoft Office applications

Solution Focused

Detail Oriented

Authorized to work in the US legally, without sponsorship

Preferred Requirements

Bachelor Degree

Experience in customer/student service field

Experience in a call center setting

Experience in conflict resolution

Work Environment/Conditions

Moody Bible Institute is a Christian-based Higher Education and Media Ministry. We exist to equip people with the Truth of God’s Word. If you are mission-minded, and have a servant’s heart, join us as we look to further impact the Kingdom of God

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Full-time hours between 8:00 am – 5:00 pm Monday through Friday

Additional Information

Moody Bible Institute is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Candidates must align with MBI’s Christian identity. Employees are expected to sign a Statement of Faith and adhere to the Community Standards.

We comply with all applicable laws pertaining to nondiscrimination on the basis of race, color, national origin, sex, age, disability, and any other applicable legally protected category. As a religious institution, we have the right to, and do, require that employees hold beliefs consistent with our Doctrinal Statement and conduct themselves in a manner consistent with our religious beliefs, including as explained in our Community Standards.

To review you fairly, please remove birthdates and graduation dates from your resume.

About Company

Company: Chicago, IL

Company Location:  Chicago, IL

About Chicago, IL