Overview

Customer Service Representative – No Cold Calling Job at APEX Service Partners – in Seattle, WA

Job Description

7am-3:30pm | Stability | Competitive Pay + Benefits | Growth Opportunities + Training |


Looking to TRADE-UP to a better opportunity? Fox Plumbing, Heating & Cooling is hiring a Customer Care Specialist to provide exceptional care to our customers. If you want to trade doubt for direction and find a place to focus on your career, come join our top-tier team!

Why join THIS Team?

Generous pay – $19-24/hr + bonus potential

401k with 4% Match

Steady & Reliable Workload

Medical, Prescription, Dental, Vision

Disability & Term Life Insurance

Paid Holidays & PTO

Monthly Sponsored Team Events

On-going training, development, & growth opportunities

Company Sponsored Employee Assistance Program (EAP)

Responsibilities

Answer, direct, support, and resolve incoming calls – NO COLD CALLING!

Schedule, review, and confirm incoming appointments for service, repair, plumbing, sales, etc.

Track customer interactions and transactions using organized, effective, and concise documentation within the customer database

Schedule and dispatch field team members to qualified jobs

Qualification

Ability to perform work on-site. This is not a remote position

2+ years of Customer Service experience

Telecommunications experience/phone skills

High proficiency in typing skills and attention to detail

Ability to multitask in a high-volume, fast-paced work environment

Ability to navigate multiple applications and systems while on the phone with customers, and complete all required data entry prior to finishing the call

High School Diploma or Equivalent Required; Bachelor’s Degree Preferred

More about Fox Plumbing, Heating & Cooling

Since 1965, Fox has helped our Greater Seattle friends, family, and neighbors with their plumbing, sewer, water lines, and HVAC needs. We do all aspects of residential and light commercial plumbing. We have that awesome small team feel, plus the stability, growth opportunity, and resources that come with being a larger, established business. We take care of our employees so they can take care of those that matter most!

We prioritize our employees and welcome you to the family through ongoing training, great benefits, and a 401k match. If this sounds like something you would like to join for a long-term career move, apply today!

We are an Equal Employment Opportunity Employer

INDEFG

Shifts are Monday through Friday, 7:00 a.m. – 3:30 p.m.

This is not a remote position.

About Company

Company: APEX Service Partners –

Company Location:  Seattle, WA

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About APEX Service Partners -