Customer Service Representative (REMOTE) Jobs in United States at Evolent Health

Title: Customer Service Representative (REMOTE)

Company: Evolent Health

Location: United States

Your Future Evolves HereEvolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Evolenteers make a difference wherever they are, whether it is at a medical center, in the office, or while working from home across 48 states. We empower you to work from where you work best, which makes juggling careers, families, and social lives so much easier. Through our recognition programs, we also highlight employees who live our values, give back to our communities each year, and are champions for bringing their whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

Why We’re Worth the Application:

We continue to grow year over year.

Recognized as a leader in driving important diversity, equity, and inclusion (DE&I) efforts.

Achieved a 100% score two years in a row on the Human Rights Campaign’s Corporate Equality Index making us a best place to work for LGBTQ+ equality.

Named to Parity.org’s 2020 list of the best companies for women to advance.

Continued to prioritize the employee experience and achieved an 87% overall engagement score on our last employee survey.

Published an annual DE&I report to share our progress on how we’re building an equitable workplace.

What You’ll Be Doing:

Put your customer service skills to work in a meaningful way! Evolent Health has MULTIPLE OPENINGS for Customer Service Representatives {Bilingual Spanish and English candidates highly encouraged} who are energetic, eager individuals ready to join a team dedicated to assisting our health plan customers and their families every day. This is a great opportunity if you have a dedication to service, thrive in a dynamic, fast-paced work environment and have a passion for providing outstanding care for the customers you connect with.

This opportunity is for candidates located in the Pacific time zone, or candidates who are located in the Eastern, Central, or Mountain time zones that are willing to work Pacific time zone hours.

For this role we are seeking skilled and knowledgeable call center individuals who are comfortable interacting and providing support to health plan members, providers and/or their representatives, fluent in computer navigation and toggling while confidently and compassionately engaging with the caller. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role. Based on business need, we offer employees flexible work shift schedules, during our call center operating hours of 7:00 a.m. to 8:00 p.m., 7 days a week.

{For Bilingual candidates- **If you are bilingual in English & Spanish, we strongly encourage you to apply to join our team. Our diverse customer population has a large Spanish as a first or only language, and our bilingual representatives support our ability to immediately provide the support our customers need. Successful candidates who are qualified as bilingual in Spanish and English receive additional compensation for their language skill.}

What You’ll Be Doing:

Answer and manage inbound inquiries from customers in a prompt, courteous manner while documenting relevant information in a clear and concise manner in computer systems.

Ask appropriate ques…

Upload your CV/resume or any other relevant file. Max. file size: 80 MB.

About Evolent Health