Overview

Customer Service Representative work from home Job at Dialog Direct – 3.1 in Mississippi

Job Description


Dialog Direct, a Qualfon company, is actively hiring customer service professionals to work from home fielding inbound calls from our customers. Our Customer Service Representatives will have virtual training from their home.

Our Mission:

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

  • Further your education and earn a college degree through our Qualfon University scholarship program
  • FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
  • Medical, dental benefits, vision and life & accident insurance for full-time employees
  • Competitive wages
  • Opportunities to earn additional income through incentives
  • Paid time off
  • We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
  • Dialog Direct is dedicated to ensuring all team members have [email protected]!

What you will be doing

  • Answer incoming calls and assist customers
  • Research information in databases to resolve customer issues
  • Maintain composure in escalated situations
  • Operate accurately and efficiently in a fast-paced environment
  • Handle multiple responsibilities at one time

Work at Home Requirements

  • Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible
  • Operation system – Windows 10 or newer
  • Webcam-Video available
  • The computer must have least 4GB of RAM and a Processor speed – Dual Core 2 GHz or better
  • High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
  • Upload speed of 3 Mbps; Download speed of 10 Mbps
  • The Internet service provider (ISP) must be highly stable with 1% or less packet loss
  • Latency under 100ms.
  • USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
  • Must have available cell phone, tablet or landline required for Multifactor authentication

What skills you will need

  • GED or High School Diploma required; some college preferred
  • Prior work-at-home experience desired
  • Comfortable working self-managed
  • Minimum one-year previous customer service/sales experience required
  • Typing speed of 25 WPM with 90% accuracy required
  • Ability to multi-task efficiently
  • Computer knowledge in Windows-based application required
  • Strong ability to communicate articulately and succinctly both verbally and in writing
  • Manages emotions and maintains positive energy
  • Passion for meeting or exceeding performance goals
  • If you want get ahead in the hiring process please start your assessment right now on this link: https://www.gotestnow.com/go/F2/QualfonUSVoiceChatAgent/

Job Type: Full-time

Pay: $11.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Overtime
  • Weekends

COVID-19 considerations:
This position is remote work from home

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Required)

Work Location:

Communication method(s) used:

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Company’s website:

Company’s Facebook page:

  • https://www.facebook.com/QualfonUSA/

Work Remotely:

COVID-19 Precaution(s):

  • Remote interview process
  • Virtual meetings

About Company

Company: Dialog Direct – 3.1

Company Location:  Mississippi

About Dialog Direct - 3.1