Customer Service Representative(Remote) Job at Citizens – 3.4 in Rhode Island

Job Description


Are you friendly, helpful, positive-minded and enjoy learning? Are you interested in joining a team of professionals that delivers world class customer service and performs needs based selling? Do you thrive in working in a fast paced environment that is ever changing? Our Customer Service Representative role may be the right career choice for you.

At Citizens Bank, we consider our colleagues to be our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Call Center teams. Bring your skills and expertise to our team. Our Call Center colleagues have the support and training needed to grow their careers and make a lasting impact.

What you can expect in this role:
Field a variety of incoming customer calls with a passion to deliver high quality solutions for our customers

Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs through cross selling opportunities

Extensive paid training to ensure your expertise and prepare you to handle customer inquiries of increasing complexity

Dedicated support from leaders and peers to support your development and performance

A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual

Satisfaction and pride in producing high quality work

What we offer:
Competitive salary with quarterly performance-based incentive bonuses

Exceptional benefits such as medical, dental, and generous Paid Time Off policy

Variety of work schedules to suit your lifestyle and needs

Opportunities to grow your career with a company that values career progression

Access to 401(k) with corporate match and Employee Stock Purchase Program

Access to exclusive colleague offers on Citizens Bank products and services


What we are looking for:
1+ years of exceptional performance in a customer facing role

Positive and customer-focused mindset

Prior Sales experience a plus

Strong verbal communication skills

Strong listening and problem solving abilities, persistent enthusiasm when interacting with customers

Superior interpersonal skills with the ability to navigate through difficult situations

Exceptional time management skills

Detail oriented with a strong sense of urgency

High School degree or equivalent

Computer proficiency

Ability to sit for long periods answering customer calls – Required

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Various 1st Shift Schedules; All shifts will include working Sat or Sun

Class begins November 9th

Why Work for Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

About Company

Company: Citizens – 3.4

Company Location:  Rhode Island

About Citizens - 3.4