Customer Service Specialist Jobs in Lincoln at ePac Flexible Packaging

Title: Customer Service Specialist

Company: ePac Flexible Packaging

Location: Lincoln

ePac Flexible Packaging is a rapidly growing company with locations across the United States, Canada, Europe, Africa, and Indonesia. Built on break-through digital printing, ePac is at the crossroads of advanced technology and manufacturing. ePac’s mission is to provide locally-based consumer packaged goods companies the ability to compete with large brands with great packaging. Our customers are predominantly locally-based small and medium-sized CPGs, many of whom are focused on creating natural and innovative products for their consumers. Since opening our first manufacturing facility in 2016, our mission has been clear – to help small brands obtain big brand presence, give back to the communities we serve and contribute to the creation of a more sustainable, circular economy.

Summary Of PositionThe Sales Support Customer Specialist manages customer jobs from order approval to finished product, including all front office and production aspects. This position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.


Health (3 plans to choose from)



Life & AD&D and Voluntary Life

Short-term Disability, Long-term Disability

Voluntary Accident, Critical Care, Medical Bridge

Flexible Spending Accounts

Health Savings Account

401(k) w/generous employer match

Voluntary Pet Insurance

Profit Sharing

Employee Hardship Program

Essential Functions And Responsibilities

Assists in estimating for customers

Creates and approves job tickets for the shop floor

Assists plant manager with any emergency problems

Communicates with customers on updates for projected timelines for projects

Manages trouble-shooting of emergency orders for customers

Participates in meetings with production staff and front office staff

Enters Customer Orders in ERP system (Microsoft PrintVis)

Utilizes Salesforce to manage communications with sales team, customers and management

Follows up on all customer transactions in a timely manner

Ensures CARs are created by quality department and communicated to customer

Provides timely and accurate information to incoming customer order status and product knowledge requests.

Processes customer orders/changes/returns according to established department policies and procedures.

Works closely with the credit department to resolve disputed credit items.

Provides timely feedback to internal team members regarding service failures or customer concerns.

Partners with the sales team to meet and exceed customer service expectations.

Non-essential Functions And Responsibilities

Sends out sample products to customers

Packages orders for delivery

Assists other plant employees with tasks when staffing is an issue

Performs other duties as assigned

Job Knowledge, Skills & Abilities

Flexible packaging knowledge is preferred but not a must

Knowledge of film substrates used in the industry is preferred but not a must

Excellent customer service via phone, email and in person

Pre-press and pre-press workflow knowledge a plus

Knowledge of estimates and customer expectation a plus

Excellent time management skills

Basic IT structure knowledge

Knowledge of a web to print order system a plus

Must be deadline driven and have a sense of urgency

Must be adaptable and flexible

Must have a great customer focus and be action ori…

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About ePac Flexible Packaging