Customer Service Specialist Jobs in Lincoln at ePac Flexible Packaging
Title: Customer Service Specialist
Company: ePac Flexible Packaging
ePac Flexible Packaging is a rapidly growing company with locations across the United States, Canada, Europe, Africa, and Indonesia. Built on break-through digital printing, ePac is at the crossroads of advanced technology and manufacturing. ePac’s mission is to provide locally-based consumer packaged goods companies the ability to compete with large brands with great packaging. Our customers are predominantly locally-based small and medium-sized CPGs, many of whom are focused on creating natural and innovative products for their consumers. Since opening our first manufacturing facility in 2016, our mission has been clear – to help small brands obtain big brand presence, give back to the communities we serve and contribute to the creation of a more sustainable, circular economy.
Summary Of PositionThe Sales Support Customer Specialist manages customer jobs from order approval to finished product, including all front office and production aspects. This position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Health (3 plans to choose from)
Life & AD&D and Voluntary Life
Short-term Disability, Long-term Disability
Voluntary Accident, Critical Care, Medical Bridge
Flexible Spending Accounts
Health Savings Account
401(k) w/generous employer match
Voluntary Pet Insurance
Employee Hardship Program
Essential Functions And Responsibilities
Assists in estimating for customers
Creates and approves job tickets for the shop floor
Assists plant manager with any emergency problems
Communicates with customers on updates for projected timelines for projects
Manages trouble-shooting of emergency orders for customers
Participates in meetings with production staff and front office staff
Enters Customer Orders in ERP system (Microsoft PrintVis)
Utilizes Salesforce to manage communications with sales team, customers and management
Follows up on all customer transactions in a timely manner
Ensures CARs are created by quality department and communicated to customer
Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures.
Works closely with the credit department to resolve disputed credit items.
Provides timely feedback to internal team members regarding service failures or customer concerns.
Partners with the sales team to meet and exceed customer service expectations.
Non-essential Functions And Responsibilities
Sends out sample products to customers
Packages orders for delivery
Assists other plant employees with tasks when staffing is an issue
Performs other duties as assigned
Job Knowledge, Skills & Abilities
Flexible packaging knowledge is preferred but not a must
Knowledge of film substrates used in the industry is preferred but not a must
Excellent customer service via phone, email and in person
Pre-press and pre-press workflow knowledge a plus
Knowledge of estimates and customer expectation a plus
Excellent time management skills
Basic IT structure knowledge
Knowledge of a web to print order system a plus
Must be deadline driven and have a sense of urgency
Must be adaptable and flexible
Must have a great customer focus and be action ori…