Customer Service Specialist Job at Natural Factors – in Coquitlam, BC

Job Description

Brigantine Office, 2000 Brigantine Drive, Coquitlam, British Columbia, Canada Req #29

Tuesday, May 4, 2021

The Opportunity:
Do you love helping people and have a passion for nutrition and natural health products? If you enjoy managing customer calls and emails to assist with their needs, and finding solutions to consumer questions, concerns and complaints, our Customer Service Specialist role might be perfect for you! At Natural Factors, our employees are critical to our success and we care about our teams, their wellbeing, and work-life balance. If this sounds like a good fit, we want to hear from you!

We are a growing BC business and one of Canada’s leading manufacturers of nutritional supplements, dedicated to enhancing the wellbeing of our customers.

In this role you will:
Manage customer and consumer enquires via phone and email

Investigate and resolve invoice discrepancies in a timely manner

Engage proactively in upsell program to meet or exceed established monthly performance target

Track and resolve missing shipments

Log all calls and follow up actions in CRM Dynamics (customer- relationship management software)

You have:
A professional demeanor with high service level expectations

An organizational mindset and like working in a process driven work environment

Teamwork skills and enjoy working together to achieve common goals

Skills in building strong relationships with Customers

Multi-tasking abilities in an environment where accuracy and quality are of the highest importance

You want to:
Work for a company that cares about its staff and has a meaningful mission to improve the lives and well-being of its customers

Be part of a company with opportunities for advancement

Work in a professional, team-oriented organization

Combine your knowledge of natural health supplements and exceptional customer service to both grow a high-quality brand and a meaningful career

You get:
A competitive salary and the opportunity to grow

Great benefits, including company matched RRSP, healthcare, health and personal spending accounts, wellness days, employee appreciation events and $50 per quarter to spend on company products in addition to employee discount pricing

The opportunity to work with great people, the ability to influence and lead change within a company dedicated to continuous improvement

Other details

Pay Type Hourly

About Company

Company: Natural Factors –

Company Location:  Coquitlam, BC

Job Category:

About Natural Factors -