Customer Service Supervisor Jobs in Kansas City Metropolitan Area at eShipping

Title: Customer Service Supervisor

Company: eShipping

Location: Kansas City Metropolitan Area

About eShipping

Established in 2004, eShipping delivers complete logistics solutions:All Modes, All Optimized, All Visible®.Our comprehensive services and proprietary technology allow for solutions that encompass both people and services for all modes, with full optimization, and complete visibility into client data. Our vision is to be the best transportation management company in the United States by developing complete people and complete solutions. And we are doing so by serving clients nationwide in the areas of LTL, Truckload, International, Warehousing and Distribution, Parcel, Compliance, and special services such as Domestic Air, Hot Shot, Expedited, Courier, Rail, and Drayage. Learn more about our philosophy at https://www.eshipping.biz/business-philosophy

Position Summary

The Customer Service Supervisor will lead our Client Care team by championing its mission to WOW customers and create positive client success stories. This individual is responsible for directing the team’s work flow each day which includes serving customers by handling their day-to-day needs and any questions that may arise. Responsibilities for this position entail assigning and overseeing the team work schedules to ensure coverage of the department, training new team members on how to complete the different requests from customers, and solving problems under tight deadlines. This position will regularly interact with customers, as well as our Solutions, Account Management, Financial Operations, and Executive teams and will be the lead source for any assistance needed from these groups.

Essential Duties and Responsibilities

Duties include but are not limited to the following:

• Provide efficient and courteous customer service and client management

• Help direct the team’s work flow each day

• Train new team members on the department’s procedures and responsibilities

• Work to sustain a high level of enthusiasm and comradery amongst team members

• Effectively utilize reporting in a way that identifies both positive and negative trends

• Give counsel on shipments that are out of the normal customer service practices and act as support for client escalations

• Manage team member’s time cards and PTO

• Handle misc. tasks assigned from the LTL Operations Manager

• Handle one-one-one meetings with team members to give both encouragement and guidance

• Always be mindful of ways the team is exposed to operational issues

• Consistently be looking for ways to improve the team

Required Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently with minimal leadership oversight

• Ability to effectively interact with other employees of the organization

• Excellent customer service, time management, and prioritization skills

• Excellent oral and written communication skills in person and via phone

• Ability to understand, interpret, and explain complex and abstract Solutions issues and respond appropriately

• Able to utilize sound, independent judgment and make responsible decisions and recommendations

• Excellent follow-through and detail orientation

• Able to effectively utilize computer programs including Word and Excel and transpo…

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About eShipping