Customer Service Work From Home

As a customer service representative working from the comfort of your home, you’ll support customer needs and offer beneficial products. We’ll provide office equipment and virtual training. Additionally, you’ll have the support of a collaborative virtual team and ongoing coaching.

Must-have qualifications

High School diploma/GED equivalent or higher and two years of relevant work experience

Instead of the above, two years post-secondary education

Must live within the state of Pennsylvania

Preferred: previous remote work experience and/or contact center experience

Pay Rate: $17.25 – $19.25, plus:
An additional 10-15% when you work evening or weekend hours

Performance-based rewards

Training starts March 2021; Monday – Friday 10:00am -6:45pm EST for 12 weeks

Permanent schedule: 3 schedule options, all include a Saturday or a Sunday

Work from home office details

Designated workspace free from noise and other distractions

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)

All Progressive hardware you receive needs to be connected to a surge protector

Benefits

Gainshare bonus up to 16% of your eligible earnings;

Progressive rewards each of us with an annual bonus based on company performance 401(k) with dollar-for-dollar company match up to 6%

Diverse, inclusive and welcoming culture with Employee Resource Groups

Career development and tuition assistance

Wellness programs to help you maintain a better quality of life

Medical, dental and vision, including free preventive care

Equal Opportunity Employer

VIRTUALSERVICE

Job: Contact Center

Primary Location: United States-Pennsylvania-Pittsburgh

Schedule: Full-time

Employee Status: Regular

Work From Home: Yes