Customer Service – Work From Home Job at Progressive – 3.7 in Richmond, VA

Job Description

Job Number: 175953

As a customer service representative working from the comfort of your home, you’ll support customer needs and offer additional products. We’ll provide office equipment and virtual training. Additionally, you’ll have the support of a collaborative virtual team and ongoing coaching.

Must-have qualifications

Two years of post-secondary education or higher

Instead of the above, two years of relevant work experience

Must live in the state of Virginia.

Preferred: previous remote work experience and/or contact center experience

Training starts June, July, and August

Training schedule: Monday – Friday 10:00am – 6:45pm EST for 12 weeks

Permanent schedule: Most schedules will include a weekend day and evening hours after completion of training.

Work from home office requirements

Designated workspace free from noise and other distractions

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)

All Progressive hardware you receive needs to be connected to a surge protector

High-speed internet access at the employee’s expense unless otherwise required by law


$17.25 – $19.25 per hour depending on experience, plus:
Gainshare bonus up to 16% of your eligible earnings based on company performance

An additional 10% when you work evening or weekend hours

Performance-based rewards


401(k) with dollar-for-dollar company match up to 6%

Medical, dental & vision, including free preventative care

Wellness & mental health programs

Health care flexible spending accounts, health savings accounts, & life insurance

Paid time off

Paid & unpaid sick leave where applicable, as well as short & long-term disability

Parental & family leave; military leave & pay

Diverse, inclusive & welcoming culture with Employee Resource Groups

Career development & tuition assistance

Equal Opportunity Employer


Job: Contact Center

Primary Location: United States-Virginia-Richmond

Schedule: Full-time

Employee Status: Regular

Work From Home: Yes

About Company

Company: Progressive – 3.7

Company Location:  Richmond, VA

About Progressive - 3.7