Customer Services Manager Job at SOCOTEC UK Limited – in Burton-On-Trent

Job Description

Customer Service Manager, SOCOTEC, Bretby, Burton on Trent

To support our ambitious growth plans, SOCOTEC has a great opportunity to join our Environmental Chemistry department which specialises in the testing and analysis of soils, waters, leachates, effluents, industrial wastes and marine sediments from our accredited laboratories in Burton on Trent. Operating from state-of-the-art laboratories holding fully comprehensive ISO17025 and MCERTS accreditations, we are able to meet the standards that our clients require. We are passionate about providing a high quality, reliable and flexible service.

We’re looking for a Customer Service Manager to join our Environmental Science Division, who will:

Provide excellent customer service from collection of samples and the provision of timely and accurate reports and information

Administer proactive account management and ensure timely invoicing & payments and improve cash collections.

Oversee customer delivery and work with production to support on time to the market TATs, achieving budgeted EBITDA by managing the staff and resources within quality, cost and delivery expectation

Here at SOCOTEC, we deliver excellence to our customers by recruiting and retaining the very best industry talent. To be successful in this role, you will be able to demonstrate:

Proven customer service and management experience in a fast paced environment

Experience in handling conflict and creating a positive outcome through effective negotiation

IT literate with experience of Excel, Word and other IT packages

Good communication at all levels with good organisational skills

SOCOTEC is the UK’s leading provider of testing, inspection and certification services. We offer an unrivalled range of technical expertise and services throughout the UK and worldwide. By joining us, you’ll be part of a 1,800+ strong team, where we will provide you with both the flexibility and a host of opportunities. We are committed to personal and professional development, and you will be supported and mentored at every step of your journey with us. You will join a large team of industry-leading, expert professionals and receive exposure to some of the best opportunities and challenges available.

As well as a competitive salary, we can offer you a wide range of benefits including, 25 days holiday with the opportunity to buy more. An electric car scheme, energy bill supplement payments, employee recognition schemes, family friendly support, employee benefits and discounts app, employee assistance programmes and enhanced company pension.

Think you’ve got what it takes to add value to our success? We would love to hear from you and look forward to receiving your application.

About Company

Company: SOCOTEC UK Limited –

Company Location:  Burton-On-Trent

Upload your CV/resume or any other relevant file. Max. file size: 80 MB.

About SOCOTEC UK Limited -