Customer Services operator – Customer Relations – Remote

About Appello

We are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring centre with the latest digital technology being created by ourselves and our partners.

Becoming the UK’s largest monitoring centre, supporting over 200,000 people across the country, and developing the first digital telecare system has been no small feats.

Our ambitions though are still significant and as our population ages the requirements for services that empower people to live independent, happier and healthier lives will continue to grow.

Position:
Customer Services operator – Customer Relations – Remote

Monday -Friday 9am-5pm (1 hr unpaid lunchbreak) 35 hours

Main Responsibilities and Activities

To be the key focal point for all Customer complaints and enquiries into the monitoring service, including staff, managers, residents and next of kin contacts.

To deliver first class customer service by answering calls and emails promptly and ensuring that complaints are handled effectively with resolution to Company standard and within Customer timescales.

Listening to the enquiry and responding efficiently in a courteous manner.

Ensure that precise information is taken and accurately input within the Performance Viewer. To provide high quality responses, delivered on time and to the relevant person and in line with the company’s quality procedures.

Requirements:
What you will need to make a difference…

If you’ve got the right attitude and personality, we’ll provide you with all the training you need to be the best you can be. As the voice of Appello, you’ll put people at ease, record details accurately and swiftly act on requests, escalating things where needed.

Great communication and listening skills

The ability to multitask and follow procedures

Fantastic attention to detail

To be quick thinking with good prioritisation skills

• Please note – we can only accept applications from Mainland UK*

Other information:
Appello Perks

Annual Salary of £18,491.20 ( £10.16ph), rising to £19,492.20(£10.71ph) following successful completion of probation

23 days holiday rising to 25 days annual leave

Best employer status rated Very Good

We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

24/7 employee assistance programme

Family and friends’ discounts on our services & products

Pension Scheme, up to 4% Company matched

Life assurance 2x annual salary

Ready to join our team?

If you are keen to find out more and have the necessary skills, please apply now with your up to date CV.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.