Customer Solutions Manager Job at The Coca-Cola Company – in Toronto, ON

Job Description

Position Summary:
The Customer Solutions Senior Manager will serve as the customer facing supply chain subject matter expert for key retailers supporting all routes to consumer, including DSD, e-commerce and Warehouse.

As part of the NAOU (North American Operating Unit) Technical, Innovation and Supply Chain team, this position will collaborate with CCO and Zone sales teams, key business operations and independent bottlers to develop and execute joint Customer and Coca-Cola initiatives that drive revenue, improve efficiencies and meet customer expectations of the Coca-Cola Commitment.

Primary Responsibilities:
Champion system wide competitively advantaged capabilities for national customers (constrained packages, system sales and operations planning, Go-To-Market Strategies) that meet customer and bottler needs )

Generate customer and system value via GP enhancement and efficiency initiatives (e.g. Customer Check-in efficiencies, night deliveries)

Ensure On-Shelf Availability (OSA) resulting in increased system revenue, retail sales dollars & enhanced shopper experience

Engage customers in operational process improvement initiatives that deliver mutual efficiencies and volume/revenue

Develop enabling strategies to support Collaborative Business Planning (CBP) goals

Drive customer satisfaction and service by stewarding an improved System Service Performance in support of the Coca-Cola commitment

Facilitate and monitor the Customer Service and Supply Chain portions of the Customer Service Improvement Plan (CSIP) process in support of the customer team lead

Steward value creation and build collaborative relationships with appropriate stakeholders at the HQ level

Engage customers and TCCC sustainability resources to support mutual sustainability initiatives

Identify and address systemic service issues through collaboration with North America Operating Unit and Customers

Implement electronic order-to-cash capabilities and supporting business processes (e.g., CAO, EDI invoicing, payments) to streamline transactions


Minimum Required: Bachelor’s degree or equivalent

Preferred Level: MBA or equivalent


Prior experience in combination of customer facing roles, sales operations and supply chain management.

Demonstrated ability in delivering transformational initiatives and enabling capabilities for consumer product goods organizations.

Minimum Experience Required: 5 years

Preferred Level: 7+ years

Specialized Technical Skills

Supply chain metrics, lean / CI, Six-Sigma, process improvement, Analytical mindset, problem solving, Collaborative Business Planning, Collaborating for Value, Influencing and negotiation, project management, portfolio management, beverage industry with strong exposure to warehouse delivery and DSD.

Computer Skills: Microsoft office, reporting tools ( Power BI, 1Qlick,..)

Minimum Experience Required: 3 years

Preferred Level: 5+ years

Coca-Cola Ltd. is committed to creating a diverse and inclusive workforce. We have a number of programs and policies in place to support this goal. For individuals with disabilities, accommodations are available upon request. Should you require an accommodation, please contact our HR team by calling 1-877-677-6774.

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

About Company

Company: The Coca-Cola Company –

Company Location:  Toronto, ON

Job Category:

About The Coca-Cola Company -