Customer Success Coordinator Job at BIMobject in Malmö
Join our team and revolutionize the construction industry with a next generation BIM platform.
Are you ready to take ownership and be responsible for your own regional business portfolio? Do you thrive to build strong relationships over both phone and email? Then you might have what it takes to help our customers grow their business by providing them with analysis, new opportunities and alternative solutions. We are looking for a talented Customer Success Coordinator to join our amazing Malmö office.
What you’ll be doing:
Proactively developing customer relationships in your region to promote retention and loyalty
Work closely with our customers to ensure satisfaction, identify areas of improvements and ensure value
You will provide technical support and offer advice to ensure quality and full use of the products and services that we offer
Be the first point of contact and the go-to person for efficient problem solving.
Provide training on our products and services by educating customers on the flexibility and capabilities of the software to ensure long term usage.
What you’ll bring:
Strong and engaging communication skills (English and at least one scandinavian language)
Solution oriented and result driven mindset
Customer focus attitude
Proactive, flexible and strong capability of working in a team as well as independently
Ability to prioritize own workload and efficiently manage your time
Eye for accuracy and ability to be analytical and technical at the same time
Positive attitude and open for change
A commercial mindset is required since add-on sales is highly relevant to ensure that the right product and service is provided by fulfilling customer needs and expectations with a win-win mindset, as well to identify new potential customer and pass these on for further follow up by Business Developers.
What you’ll get:
Ownership of your projects
Open minded and skilled teammates
Be part of revolutionizing a whole industry
Internal trainings and team-building activities
Thursday breakfast mingle
Malmö´s best view over both the city centre and Copenhagen
BIMobject (www.bimobject.com) is a leading global IT company at the forefront of digitalization of the construction industry. BIMobject offers cloud-based platforms, with over 1,600 manufacturers providing digital product information. Around the cloud-based platforms, which currently have over 1.7 million users, BIMobject offers several solutions aimed at manufacturers, property owners, architects/designers and construction companies and the trade sector. BIMobject, founded in 2011, operates in 20 countries and has over 230 employees. As of 30 September 2019, net sales RTM was SEK 142 million.
We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our customers. This is something we value deeply, and we encourage everyone to come be a part of changing the way the industry works.
Company Location: Malmö