Customer Success Manager Job at Worldfavor AB – in Stockholm

Job Description

Passionate about Customer Success and making the world more sustainable at the same time? Look no further

Worldfavor is on a mission to make every company in the world sustainable, and to make sustainability information transparent and easily accessible and shareable.

As a Customer Success Manager, your job is to make sure our customers thrive in our platform and thereby succeed in their efforts to become a more sustainable company. Worldfavor works with both Nordic sustainability leaders as well as large global companies, and we are on an ambitious, fast-paced growth journey to expand both locally and internationally. You will help these sustainability champions reach their goals by using Worldfavor in the best way possible.

Some of your key responsibilities will be:
Ownership over the entire customer journey from their start as customer;

Onboarding new customers and ensuring they get the best possible start with Worldfavor to successfully reach their goals

Training customers in the platform

Proactively checking in with and meeting with customers to ensure they stay on track and reach their goals

Proactively working to ensure high adoption and retention

Ensure customers get a best-in-class experience and service

Deliver expertise, best practice and guidance and challenge and empower customers to unleash their full sustainability potential

Once in a while, join in on sales meetings with potential customers to support and advice with your product and domain expertise

As part of the Customer Success team you will be at the heart of things and collaborate tightly with both the sales team as well as the product team, to constantly innovate and optimize our ways of working and offer a leading product. You will serve as the internal voice of the customer, and therefore will have an important influence on our core – our product.

If you are have strategic mindset and carry experience from Customer Success and/or optimizing CS processes, there will be opportunities to also contribute in these areas.

We look for you who:
Have a true passion for building strong and long-lasting relationships

Have 1-3 years’ experience within Customer Success, and/or customer project management

Is a doer with ability to drive many tasks and projects at the same time

Have a can-do attitude and thrive in a high-growth environment

Is organized and work well independently, while also being a humble team player

Is a responsive listener as well as confident in presenting to and advising senior executives in anything from medium size companies to global companies

Take a keen interest in corporate sustainability

Excellent professional communication skills in both English and Swedish

It’s extra qualifying if you:
Have experience as a Customer Success Manager for a B2B SaaS company

Have experience within corporate sustainability

Have worked with international enterprise clients

Is technically skilled

Have experience from CS processes and KPI tracking

Have any additional language skills

Worldfavor is a dynamic, vibrant and entrepreneurial workplace with high tempo and energy, where you will receive a lot of influence and responsibility from day one and constantly evolve as the company grows and expands!

So, keen to make the world more sustainable? Let’s talk

About Company

Company: Worldfavor AB –

Company Location:  Stockholm

About Worldfavor AB -