Customer Success Manager Jobs in American Fork, UT at Domo

Title: Customer Success Manager

Company: Domo

Location: American Fork, UT

Salary: $80K – $100K*

Category: Enterprise Technology

Job Description

Position Summary:

As a Customer Success Manager, you will ensure the success of our customers by illustrating how the Domo product will provide value to their company. You are responsible to develop and own important relationships with each customer to ensure continual expansion opportunities as well as yearly subscription renewals.

Key Responsibilities:

Become knowledgeable of Domo’s solutions and service offerings, including SaaS business solutions and implementation methodologies and advanced service offerings.

Manage customer relationships and become the trusted advisor for the customer. Secure yearly subscription renewals.

Expand Domo footprint in current customer accounts by driving product adoption and up-sell opportunities of licenses and services.

Work to ensure customer satisfaction with the Domo product by anticipating their needs, understanding the overall vision of their company and helping stakeholders achieve business success through the Domo platform.

Ability to work in a highly matrixed organization.

Required Qualifications:

Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers.

Technically adaptive, ability to learn new solutions, features/functionality, and communicate those in a value-added way to customers. Continuous learning mindset and detail-oriented approach to the Domo solution.

Proven track record of consistently exceeding corporate objectives and quotas; self-motivated, and driven by results.

Establish and drive client and internal relationships and communication. Superior verbal and written communication skills.

Manage customer relationships and become the trusted advisor for the customer to work with. Process and gather yearly subscription renewals.

At least 5 years of professional B2B selling and/or renewal experience in technology sales or client relationship management.

Excellent presentation, and negotiation skills.

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Valid through: 7/9/2020


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