Customer Success Manager – SaaS (EMEA)

About us

Customer Success Manager – Digital / SaaS (EMEA)

Siemens Digital Industries Software – Where today meets tomorrow.

Let’s make the difference together!

Meet the team -Â

Siemens Digital Industries (DI) is an innovation leader in automation and digitalization. Closely, collaborating with partners and customers, we care about the digital transformation in the process and discrete industries. With our Digital Enterprise portfolio, we provide and encourage companies of all sizes with an end-to-end set of products, solutions and services to integrate and digitalize the entire value chain. Meaningful optimization for the specific needs of each industry, our outstanding portfolio supports customers to achieve greater efficiency and flexibility. We are constantly adding innovations to its portfolio to integrate groundbreaking future technologies. We have our global headquarters in Nuremberg, Germany, and have around 75,000 employees internationally.

We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development

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About the role

We are looking for a Customer Success Manager to join our growing EMEA Customer Success team. As we grow our SaaS solution, we are looking for a talented Customer Success Manager to partner with our Enterprise customers and help them drive business value from our cloud platforms.

This is an exciting time to join the customer success team as we transition from an on-Prem to a cloud based, multi-product solution.

Location: Italy, ideally commutable to either Rome or Milano. Remote / flexible working available

Area of responsibility

Optimize customer journey

Engage with customers to ensure positive outcomes

Find opportunities for continuous improvement

Drive true value for customers

Ensure customers are adopting our products and realizing their value

Be a Challenger to our customers to stay focused on delivering business value

Deeply understand our customers’ objectives and become a trusted right-hand advisor

Define, drive, and demonstrate the value (ROI) delivered

Lead cross functionally to drive customer success

Improve the customer experience by creating a customer feedback loop

Drive alignment with Sales and Renewals teams

Align with Sales on the renewal and expansion strategy for your portfolio of accounts as well as identifying new opportunities.

Exceed your metrics; Renewal, Upsell, and Product Adoption measured by gross revenue within your portfolio as well as Customer Satisfaction.

Your qualifications

Proven customer management skills with large, Enterprise accounts, Ideally within the manufacturing sector e.g. automotive, aerospace.

Ideally you will have Customer Success Management experience, however we would consider experience in two of the following three areas; Consulting, Sales or Project Management.

Passion for driving business value to customers through software development and new technology

Ideally you will have supported a hybrid (SaaS / on-prem) software solution with multiple software products.

Ability to analyse complex situations, develop associated action plans and lead teams to achieve key objectives

Creative, resourceful, detail-oriented, and highly organized

Exceptional executive-level communication, presentation and interpersonal skills.

Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment

Excellent communication skills in English and Italian.

Working at Siemens Software

Why us?

Working at Siemens Software means flexibility – Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you’d expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality.

Siemens Industry Software is an equal opportunities employer and does not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or trade union membership.

Siemens. Making real what matters

If you want to make a difference – make it with us!

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Organization: Digital Industries

Company: Siemens Industry Software S.r.l.

Experience Level: Experienced Professional

Job Type: Full-time