Customer Success Manager Jobs in Reston, VA at Palo Alto Networks
Title: Customer Success Manager
Company: Palo Alto Networks
Location: Reston, VA
Salary: $80K — $100K *
Category: Information Technology
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
As a Customer Success Manager, you are a critical part of our customers’ adoption of security integrations. You act as their day-to-day contact, establishing relationships with them to ensure best practices for their secure environments. You’ll guide for quick and consistent adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You have in-depth knowledge of indicators of success, leveraging data and your analytical aptitudes to guide changes, updates, and improvements.
In this role, you will work closely with CISOs, security architects, security engineers, and development operations teams within mid-to-large enterprises, so you’ll need to feel confident presenting implementation plans to all ranges of technical ability.
Lead client’s onboarding experience, adoption, and expansion across a range of relationships
Develop a strong partnership with customer shareholders, channel partners, andexecutive sponsors to drive product adoption
Be a customer advocate in influencing product roadmap and improvements
Coach customers on how to establish and implement their Cloud Security change management, governance, the center of excellence programs
Identify and escalate risks to the customer and support team to achieve client success
Gain a deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments
Address and associated business benefits to align with emerging and evolving needs
Identify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concerns
Establish relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new opportunities
Monitor key performance metrics like customer satisfaction, renewal rate,upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement
Leverage key metrics to build a strategic plan to address decreases or negative changes in the metrics listed above
5 years minimum working in pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption
Experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) or in cybersecurity
Experience with a SaaS solutions company and/or an enterprise software company
Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers
Highly data-driven with a dedication to following the process
Passionate about driving and tracking a consistent engagement process with all customers in your portfolio
Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges
Flexibility for travel up to 50%
Our Customer Success team is critical to our success and m…
About Palo Alto Networks
Palo Alto Networks, Inc. is a network and enterprise security company based in Santa Clara, California. The company’s core products are a platform that includes advanced firewalls designed to provide network security, visibility and granular control of network activity based on application, user, and content identification and cloud-based offerings that extend those firewalls to cover other aspects of security. Palo Alto Networks was founded in 2005 by Nir Zuk, a former engineer from Check Point and NetScreen Technologies. Zuk served in the elite Unit 8200 of the Israel Defense Forces and, was the principal developer of the first stateful inspection firewall and the first intrusion prevention system. When asked why he started Palo Alto Networks, Zuk cited his objective of solving a problem enterprises were facing with existing network security solutions: the inability to safely enable employees to use modern applications, which entailed developing a firewall that could identify and provide fine-grained control of applications. The company produced and shipped its first firewall in 2007 and debuted on the NYSE with its July 20, 2012 initial public offering.