Customer Success Manager Jobs in Reston, VA at Palo Alto Networks

Title: Customer Success Manager

Company: Palo Alto Networks

Location: Reston, VA

Salary: $80K — $100K *

Category: Information Technology

Job Description

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Your Career

As a Customer Success Manager, you are a critical part of our customers’ adoption of security integrations. You act as their day-to-day contact, establishing relationships with them to ensure best practices for their secure environments. You’ll guide for quick and consistent adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You have in-depth knowledge of indicators of success, leveraging data and your analytical aptitudes to guide changes, updates, and improvements.

In this role, you will work closely with CISOs, security architects, security engineers, and development operations teams within mid-to-large enterprises, so you’ll need to feel confident presenting implementation plans to all ranges of technical ability.

Your Impact

Lead client’s onboarding experience, adoption, and expansion across a range of relationships

Develop a strong partnership with customer shareholders, channel partners, andexecutive sponsors to drive product adoption

Be a customer advocate in influencing product roadmap and improvements

Coach customers on how to establish and implement their Cloud Security change management, governance, the center of excellence programs

Identify and escalate risks to the customer and support team to achieve client success

Gain a deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments

Address and associated business benefits to align with emerging and evolving needs

Identify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concerns

Establish relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new opportunities

Monitor key performance metrics like customer satisfaction, renewal rate,upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement

Leverage key metrics to build a strategic plan to address decreases or negative changes in the metrics listed above

Your Experience

5 years minimum working in pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption

Experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) or in cybersecurity

Experience with a SaaS solutions company and/or an enterprise software company

Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers

Highly data-driven with a dedication to following the process

Passionate about driving and tracking a consistent engagement process with all customers in your portfolio

Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges

Flexibility for travel up to 50%

The Team

Our Customer Success team is critical to our success and m…


About Palo Alto Networks

Palo Alto Networks, Inc. is a network and enterprise security company based in Santa Clara, California. The company’s core products are a platform that includes advanced firewalls designed to provide network security, visibility and granular control of network activity based on application, user, and content identification and cloud-based offerings that extend those firewalls to cover other aspects of security. Palo Alto Networks was founded in 2005 by Nir Zuk, a former engineer from Check Point and NetScreen Technologies. Zuk served in the elite Unit 8200 of the Israel Defense Forces and, was the principal developer of the first stateful inspection firewall and the first intrusion prevention system. When asked why he started Palo Alto Networks, Zuk cited his objective of solving a problem enterprises were facing with existing network security solutions: the inability to safely enable employees to use modern applications, which entailed developing a firewall that could identify and provide fine-grained control of applications. The company produced and shipped its first firewall in 2007[citation needed] and debuted on the NYSE with its July 20, 2012 initial public offering.