Customer Support Job at people2people – in Melbourne VIC

Job Description

people2people are thrilled to be recruiting a Customer Serviceposition within Australia’s leading Financial Home Loans Company. Immediate startfor the right candidate for a minimum 6-month periodwith the potential for permanency. Based in the modern Melbourne CBD officeclose to public transport as well as working in a hybrid arrangement with full equipment provided.

You will be required to be available for a rotating roster Monday – Friday 8:00am – 7:00pmand paid on a weekly basis.

Reporting to the Team Leader you will be responsible for:
Providing professional and timely customer support to Mortgage Brokers

Escalating customer enquiries to the correct department when required

Troubleshooting technical difficulties where possible

Provide accurate information about the company’s products

Update and maintain CRM systems where necessary

What’s in it for you?

Work with a highly regarded team leader who coached and developed the whole team to receive promotions last recruitment intake

Work for one of Australia’s leading 100% family owned and operated financial services firms that is not owned by a bank

Utilise your lending knowledge with less complexities and compliance procedures

Hybrid office and work from home arrangement

Monthly prizes on offer

Skills and experience:
Previous experience within banking customer service call centre roles, preferably within home loans and personal lending will be highly regarded

Previous customer service experience within help desk including JIRA, Logmein123, or level 1 tech support will be highly regarded

Strong verbal and written communication skills

Ability to multitask and high levels of organisation to effectively manage time

Excellent problem-solving skills

If this role sounds perfect for you please APPLY NOW!! To know more please call Michele on 03 9098 7437. Applications will be screened daily.

About Company

Company: people2people –

Company Location:  Melbourne VIC

Job Category:

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About people2people -